CIS - Motor Insurance

I have recently been shopping for Car Insurance both on the Internet and on the telephone. I spent all day Friday on the Internet just looking at 5 sites and then I telephoned 2 insurance places as well. When I say all day I mean from 9.30am to 4pm with a break only for lunch! Then Sunday I spent a hour looking for the company I used to work for the CIS Ltd (which stands for Co-operative Insurance Society) I worked for them for 9 years, since I left school but I left them when I pregnant, 3 years ago and never returned. I used to insure everything through them just because it was easy for me ... more

We have had to make a claim on my wifes policy after she was hit by a car pulling out of a side road. Thats when the trouble starts. For their replacement car and uninsured loss option, you have to deal with a company called Albany assistance. They in turn use a company called Fleet services. Now I was begining to wonder why I had paid money to CIS just to effectively be franchised out. Following incorrect information regarding the claim being given to Albany they cancelled the loan car!!! And arranged for its collection the next day. After a protracted row and goodness knows how many phone ... more

MY EXPERIENCE. My experience of this company is a very good one, ive been with this company for about 6 or 7 years now and never had any problems, theyve always been courteous, fast and efficient. When i first started out with this company, i called and asked for a quote, which they couldnt give me immediately due to computer problems (the wonders of modern technology), instead of keeping me hanging on the phone for ages, the operator said they would call me back with the details. This happened about 30 minutes later, with an apology for not being able to give me my quote there and then. To my ... more

What is the point of having a large insurance company when it appears almost impossible to ever speak to a human being? I have called a total of ten times in two days doesn't result in a single human being, this is one car that is not going to be insuraed with CIS next year! There is no facility for them to take a phone number and come back to you, and no indication what so ever about where you are in the queue. This results in frustration and I have not the time nor the inclination to find out how long it takes. My suggestion is that the CIS chairman tries to ring his own helpline ... more

Any normal 17 year old wants to drive, it's always been something I wanted to do and it certainly gave me the freedom that I'd wanted, freedom to drive yourself places, or just to enjoy the experience. The control of a vehicle. But as with most things there is always a catch and have certainly found there to be more than one with driving. Road tax, petrol prices etc etc goes on and seemingly on. But oh yes, I have been driving for two years now and I have found one thing to be the burden of my life, the one thing that burns a consistanly large hole in my pocket- the insurance. The sting in the ... more