What is the point of having a large insurance company when it appears almost impossible to ever speak to a human being? I have called a total of ten times in two days doesn't result in a single human being, this is one car that is not going to be insuraed with CIS next year!
There is no facility for them to take a phone number and come back to you, and no indication what so ever about where you are in the queue. This results in frustration and I have not the time nor the inclination to find out how long it takes.
My suggestion is that the CIS chairman tries to ring his own helpline occasionally to discover what his service is like! This would lead to him discovering how difficult it is to actaully speak to someone to get a quote! I ahve been told by others that this company is very good and gives good value quotes, I just wish I could get through to find out!
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