... The picture up until that point had been acceptable (not the best i`ve seen), but the bundled speakers were quite good, and seemed louder than piping it through a stereo (maybe with sitting closer ?)
The monitor came with a 3 year onsite warranty, and when I contacted them via the service ... Read review
Advantages: Cheap (ish) Disadvantages: Attempted to get out of their warranty commitments
...reply from someone on the CTX service desk, saying I would have to contact another number. I had asked if they could see any problems getting it replaced under warranty if I couldn`t find the receipt, and they didn`t think it would be a problem - after all, it was only manufactured 2 years ago, and date stamped.
When I contacted Proview by phone, they did their very best to put me off being able to claim under the warranty, insisting ... ...bought it and get a copy of the original receipt (that`d be fun !), and despite being able to point out to them that they had already sorted out a problem with a speaker when I first bought it (it came with 2 left hand speakers, and they were even able to name the engineer who had sent a replacement out to me). Luckily my wife found the receipt, and I was able to fax it to them.
They arranged to deliver a replacement monitor within ... more
I`ve had a 15" Proview PX564 monitor for around 14 months, and it started to act as though it had lost "vertical hold" (like you`d get on a TV). The picture up until that point had been acceptable (not the best i`ve seen), but the bundled speakers were quite good, and seemed louder than piping it through a stereo (maybe with sitting closer ?)
The monitor came with a 3 year onsite warranty, and when I contacted them via the service email address, I received a reply from someone on the CTX service desk, saying I would have to contact another number. I had asked if they could see any problems getting it replaced under warranty if I couldn`t find the receipt, and they didn`t think it would be a problem - after all, it was only manufactured 2 years ago, and date stamped.
When I contacted Proview by phone, they did their very best to put me off being able to claim under the warranty, insisting that I would have to go back to where I bought it and get a copy of the original receipt (that`d be fun !), and despite being able to point out to them that they had already sorted out a problem with a speaker when I first bought it (it came with 2 left hand speakers, and they were even able to name the engineer who had sent a replacement out to me). Luckily my wife found the receipt, and I was able to fax it to them.
They arranged to deliver a replacement monitor within 2 days, which was great, but when it arrived, the replacement is a lower specification, lower resolution, with lower refresh rates, and is not a suitable replacement for the monitor I had bought - my original monitor had a power point and internal links for speakers that hook on the side, and the one they have delivered doesn`t, so I am now stuck without sound until I find out what they`re going to do next. They *were* informed that I had the model with speakers in my emails and fax, but they send me a cheap model without the features I paid for originally...
