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Home > Finance > Insurance > Phone Insurance > CUSC Foneguard Insurance
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6 Reviews

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I can echo the sentiments of many of the other reviews. My phone was pickpocketed whilst I was out in town with friends. Again the police questioned me as though I was a liar in order to get a... more

User Reviews

for CUSC Foneguard Insurance

Rating Summary based on 6 reviews

  • 5 Stars
    		0
  • 4 Stars
    		1
  • 3 Stars
    		0
  • 2 Stars
    		0
  • 1 Star
    		5

Detailed rating

  • Customer service
  • Fairness of contract
  • Prices
  • Range of Policies
  • Speed of reconciliation
  		• 1.8
  		• 1.3
  		• 3.0
  		• 2.0
  		• 1.8
  • 23 of 26 Ciao users found the following review helpful
    Picture of alexshiell

    alexshiell

    1 Star This policy does not pay out! 23/10/2003
    User doesn't recommend the product

    Advantages Advantages cheap

    Disadvantages Disadvantages covers theft ONLY where threat or violence is used

    First of all, as other reviewers have pointed out, this policy does not cover you for loss. However, reading their website sales pitch about how important it is to cover your phone against loss, its easy to be fooled into thinking that their policy does in fact cover you for loss. At no point during the purchasing procedure do they make it clear that it does not. You have to read the small print. Secondly, they do not cover you for theft, unless there was a clear and direct threat of violence involved!!!! I had the misfortune of being pick-pocketed and my phone was taken from me covertly, and ... more
  • 2 of 4 Ciao users found the following review helpful
    Picture of wisdom

    wisdom

    4 Stars Cheap but does the job and polite with it 04/12/2000
    User recommends the product

    Advantages Advantages Cheap, polite staff

    Disadvantages Disadvantages CUSC - who?

    I turned down Orange Care (a comprehensive but expensive way to insure your phone) in favour of something a little cheaper - CUSC Foneguard. The "who the heck are they" thought crossed my mind but I read their webpages (not the slickest ever, but functional all the same) and spoke to their staff and it reassured me enough to go with them. The cost is £2.99/month (standing order) for contract phones, and a flat fee (can't remember how much) for pay-as-you-go. These prices seem to apply no matter what phone you have. Not the most comprehensive cover ever, but in my view it's absolutely adequate ... more
  • 33 of 37 Ciao users found the following review helpful
    1 Star Quick review of CUSC Foneguard Insurance by Level 1 jimm26 12/09/2008
    this is totally useless insurance company, they do not cover for a thing. as they make their own rules. if u lost ur phone , they wont cover it. as they will say u didnt took reasonable steps... they even send u pre written letters in, i feel they are fraud. After being involved in loosing something accidentally, it is not very certain, what would be the ‘...reasonable steps’? For example, If some possessions fell down in water accidently it would not mean that I should have tied it with a rope to make it stop falling down or make this ... more
  • 5 of 6 Ciao users found the following review helpful
    Picture of aero1977

    Level 1 aero1977

    Member since 28/02/2007

    Reviews written: 6

    1 Star Not worth one * Do not be fooled! 27/06/2009
    User doesn't recommend the product

    Advantages Advantages cheap but will not protect you well !!!!!

    Disadvantages Disadvantages waste of money! No protection!

    I feel like it is my duty to inform everyone i possible can about CUSC FONEGUARD company claiming they are insuring you for : * Breakdown * Damage * Stolen * Water damage * Loss * Unauthorised calls Do NOT be fooled like me! Paid my insurance for over 2 Years and never claimed anything. Last week i was a victim (i was picked pocketed) on the public transport and my blackberry curve was gone. The police treated me like like i was potential LIER who comes there every week claiming that "my mobile was stolen". Police also said i didnt have any proof that it was stolen, of course i didnt have. If ... more
  • 1 of 2 Ciao users found the following review helpful
    Picture of Franny778

    Level 1 Franny778

    Member since 22/05/2010

    Reviews written: 1

    1 Star !!! Do not buy !!! Policy Not Worth the Paper It is Written on. 22/05/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Everything

    I can echo the sentiments of many of the other reviews. My phone was pickpocketed whilst I was out in town with friends. Again the police questioned me as though I was a liar in order to get a police reference number and make a claim, which was an awful feeling. The policy does not cover you for theft unless a violent act has occured. So short of being mugged or threatened the policy will not cover you. This policy is cheap but really isn't worth the paper it is written on. I would recommend choosing phone insurance through your service provider. Although a little more expensive the policies ... more