Cable & Wireless

Cable and Wireless took over from my old cable company Videotron who offered one of the best services anywhere, free cable to cable phone calls at off peak hours which included internet access, other phonecalls cheaper and a good cable TV package. I never had any problems with the old company at all, but with C & W it has been a nightmare. The first thing they did was to write to everyone with their new packages of TV channels and new rates on phone calls and asked you to sign up for one of them saying that their rates would be cheaper. NOWHERE in their letter were you informed that if you did ... more

Now that NTL has bought out Cable and Wireless what is going to happen to the existing internet services, We have all heard and read the stories on the news and in the local/national press about people still waiting for months (me been in this catergory)for their CD's for the Internet Connection Package that NTL are currently and supposedly Offering by advertising on Television , just what has NTL done with the customer service side of the business, where has it gone , is it going to reappear or totally disappear........ An example of what I mean is I re-rang NTL to get one of the internet ... more

We had a nice young man arrive on our doorstep to sell us this marvellous service for no fee and if we had the basic tv set up as well we would get the phone line rental free too. Seemed to good to be true and it was. The box was duly installed and sat there for 4 weeks unusable because they had not bothered to set it up right and the picture was constantly blocking and freezing as they call it!! After serveral increasing irate phone calls from us this problem was eventually addressed for us only to receive the first bill asking us for a huge payment for the installation of the set top box ... more

To be truthful my experience with Cable and Wireless was over a year ago. But even though it is now NTL the same staff will be sat sitting in their Customer Centres. My problem started when I added Cable and wirless TV package to their telephone service, it seemed to make sense at the time. About two months later, I received my Bank Statement, Cable and Wireless had taken,via direct debit, £70.95........ it should have been £21.00. I was not pleased to say the least. I contacted Cable and Wireless Customer Centre, this can be anywhere in the country as the calls are re-routed when one centre ... more

Well then C&W thought you could take us on did you? Well you got it a bit wrong didn't you!! Some time ago now I recived my C&W bill nothing abnormal only when I ran through the call costs I realized that I had been re-charged for the last months service and calls, so I rang the help desk (which incidentaly is hopeless) and I was told that the problem would be rectified, all I had to do was wait untill the reminded arived and that would have the amended bill on it, did it ever! This is where I started to get a little worried, I dug out the previous months reciept from the bank to prove that ... more