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Reviews - Cable & Wireless

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Good

“NTL What happens now?”

published 22/07/2000

NONE

N/A

Now that NTL has bought out Cable and Wireless what is going to happen to the existing internet services, We have all heard and read the stories on the news and in the local/national press about people still waiting for months (me been in this catergory)for their CD's for the Internet Connection...

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Not for me

“This company sucks!!”

published 20/08/2000

none

more money, very poor customer service

We had a nice young man arrive on our doorstep to sell us this marvellous service for no fee and if we had the basic tv set up as well we would get the phone line rental free too. Seemed to good to be true and it was. The box was duly installed and sat there for 4 weeks unusable because they had...

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Not for me

None

Loads

Cable and Wireless took over from my old cable company Videotron who offered one of the best services anywhere, free cable to cable phone calls at off peak hours which included internet access, other phonecalls cheaper and a good cable TV package. I never had any problems with the old company at...

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Not for me

“No help for the disabled”

published 27/07/2000

usually cheapest calls

Horrific customer 'care' policies

C&W's totally callous approach to the disabled needs to be made public. I help to look after a disabled man who is largely housebound and therefore relies on his phone as his only contact with the oustide world - including for medical emergencies. All his banking etc is done on-line - in other...

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Not for me

“Gone but not forgotten”

published 10/02/2001

None in the end

No service supplied, no customer respect

To be truthful my experience with Cable and Wireless was over a year ago. But even though it is now NTL the same staff will be sat sitting in their Customer Centres. My problem started when I added Cable and wirless TV package to their telephone service, it seemed to make sense at the time. About...

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Super

“really are cheaper”

published 31/12/2000

Cheap

Monthly bills

than BT, by quite a long way. For two years I was with Cable, simply because when I moved in it was the only system installed, and now I've moved again and am back with BT for the same reason. Admittedly, Cable pull off a bit of sleight of hand by sending you bills monthly rather than quarterly...

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Satisfactory

“What in hell's this?”

published 23/07/2000

Well then C&W thought you could take us on did you? Well you got it a bit wrong didn't you!! Some time ago now I recived my C&W bill nothing abnormal only when I ran through the call costs I realized that I had been re-charged for the last months service and calls, so I rang the help desk (which...

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Excellent

“A Good Service”

published 11/07/2000

Service, Prices, Choice, Quality

Information on future services is slow to be given...

I joined CWC when I moved to the Peterborough area 18 months ago. Signing up was easy. We called the customer service number and 1 week later we had both cable television and phone services installed. As we had both services line rental for the phone is free. On average we save £5-£7 a quarter on...

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Not for me

“NTL please sort out the mess”

published 03/08/2000

Good question

Price, quality, service...

Back in 1991, with the first phone line in my name, I was so keen to dump BT I booked Mercury on day one. Mercury was good: lower tariff, full itemising way before BT, phonecards that worked. Nothing too much trouble - well aware, I suspect, of being very much number two to the BT monolith. Then...

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Not for me

“The Pits”

published 17/10/2000

zero

they are dead, stake through heart

Who knows what dank corner of Hades they were spawned in? These people are good at one thing only, taking your money. Oh the number of times we would spend 45mins to an hour hanging on for customer service. Even the installation was poorly done, plastic box left off. These people sold their...

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Not for me

“Customer Service”

published 21/08/2000

TV and phone for the same price as just phone with...

Very poor service, poor quality line

I moved to a new property at the end of June, only Cable and Wireless had lines into the house, therefore I had little choice in which company to use. BT inspected the property (within 2 days of calling)but would have had to dig the drive up. It took three weeks to connect a phone and TV service...

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Super

“Cable & Clueless”

published 22/07/2000

Cheaper than BT, free 100 minutes or more of phone...

Takes a long time to get installed, customer servi...

We decided to sign up to Cable & Wireless because of the cheaper phone line rental, free minutes of phone calls every month, 50p national call cap, 5p to other cable & wireless customers. Line rental and digital box rental is £9.99 for all the basic channels, plus £1 a month for extra channel...

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Satisfactory

“poor”

published 15/06/2000

hmmm.....

many

Having moved into our first house we decided to go with cable and wireless what with all these free minutes of talk time and so on. We phoned up and in all fairness the customer services staff were good, we arranged a date for the installation, we waited and waited and waited. Three weeks later...

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Good

“Is it really cheaper?”

published 08/06/2000

seperate bills

time consuming

My flatmate insisted that we sign up for cable and wireless so we could receive seperate bills, so that we didn' t have to go through the nigthmare of ticking off calls made on one phone bill. In order get seperate bills you have to plug in a code everytime you want ot make a call. It is a real...

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Satisfactory

“DON'T BOTHER !!!!!!!!!”

published 14/06/2000

Cable modems 'coming soon' (yeh, when i'm 70)

Er, just about everything...

I signed up to cable and wireless after Ionica went bust, andi am beginning to wonder whether it was a good idea. When the internet was in its infancy BT didnt seem an attractive option, and C&W promised that we would save money. 15 months down the line (no pun intended) and i am no...

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