Advantages TV and phone for the same price as just phone with BT
Disadvantages Very poor service, poor quality line
|Customer service quality|
|Customer service waiting times|
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|Accuracy of Charges|
|Range of services (call waiting, etc)|
|Value for money|
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I moved to a new property at the end of June, only Cable and Wireless had lines into the house, therefore I had little choice in which company to use. BT inspected the property (within 2 days of calling)but would have had to dig the drive up.It took three weeks to connect a phone and TV service, yet it took 2 days for them to barge into my home to disconnect the previous occupants service and reclaim their hardware, without any prior notification to me.
When they did connect me I had radio interference on the telephone line, in the next ten days I had 8 engineers call round to try to resolve the situation. They have now decided that shielded cable is required, this has been on order for three weeks, yet I have to chase them to find out the latest position. They promise to phone back and very rarely do. I still do not know when the new cable is going to be installed.This is the first time I have ventured from BT and definitely would not recommend it.
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