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Despite buying items on the internet for many years I have never come across a company as bad as this. Having decided on which camera to purchase I contacted them to confirm that it would be a UK model and received confirmation via email that it would be. I therefore placed an order and despite the 2-4 day deliver period quoted it took over 1 week to arrive.
The camera unfortunately was not the UK model promised but a South American model with all documentation in Spanish / Portuguese and the only documentation in English was a warranty document stating that the manufacturer’s warranty was invalid if the camera was purchased outside of South America.
I contacted Oxfordshire County Council Trading Standards (who know of this company) and they advised me to return the camera immediately for a full refund. I did this at my cost and to date I have failed to be able to contact the company. I have however received an email confirming receipt and stating that they will refund £15 less than I paid for the camera within 30 days.
THEIR CUSTOMER SERVICE IS APPALING AND YOU CANNOT TRUST THEIR PRESALE ADVICE - YOU HAVE BEEN WARNED - DO NOT BUY FROM THEM