We purchased a Cannon Stratford as we believed that Cannon Cookers were an excellent choice.
For over a month we have been trying in vain to get a fault fixed, which began when we first used the cooker.
The flame extinguishes for no reason, and the gas still pours out as the saftey valve ... Read review
We purchased a Cannon Stratford as we believed that Cannon Cookers were an excellent choice.
For over a month we have been trying in vain to get a fault fixed, which began when we first used the cooker.
The flame extinguishes for no reason, and the gas still pours out as the saftey valve is faulty.
The Customer Service Centre have been disinterested and only one advisor was of assistance. The advice is always the same, 'Do not ... ...have a cooker which we are supposed not to use, though it isn't even a year old.
The engineers have missed two appointments, I waited in all day and no engineer showed up as he had been knocked unconscious and awoke after the Service Centre closed at 8p.m. Friday evening.
One engineer took apart the cooker to discover he had the wrong replacement part, and wrong model make.
I'm ringing Customer Services almost on a daily basis, ... more
We purchased a Cannon Stratford as we believed that Cannon Cookers were an excellent choice. For over a month we have been trying in vain to get a fault fixed, which began when we first used the cooker. The flame extinguishes for no reason, and the gas still pours out as the saftey valve is faulty. The Customer Service Centre have been disinterested and only one advisor was of assistance. The advice is always the same, 'Do not use the appliance as it is unsafe.' So we have a cooker which we are supposed not to use, though it isn't even a year old. The engineers have missed two appointments, I waited in all day and no engineer showed up as he had been knocked unconscious and awoke after the Service Centre closed at 8p.m. Friday evening. One engineer took apart the cooker to discover he had the wrong replacement part, and wrong model make. I'm ringing Customer Services almost on a daily basis, and despite Trading Standards help we are at a lost. This is a common fault as the engineer discussed the cooker problem with a collegue who had the same problem the week before. This is not a company I could recommend, we have a dangerous unuseable cooker and noone seems to care. I wish we had spent more money and bought another make.
