Capital One Platinum

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Capital One Platinum

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64% positive

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Review of "Capital One Platinum"

published 21/10/2001 | Barry123
Member since : 01/10/2000
Reviews : 4
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very helpful
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"Putting your trust in CapitalOne"

This article was written on 15th October when the remarks as stated were factual.

On the 27th September my wife attempted to purchase articles at her local clothing store but her Capital One Platinum credit card was retained as having been reported lost. She ascertained that Capital One had accepted a telephone call from a person representing herself as my wife, who had stated the card had been lost and that she had changed her address. On the basis of that call, a new credit card was issued to the newly advised and registered address and this was followed by a separate letter advising that person of a new PIN number.
Subsequently over a period of three weeks, £3,050 was withdrawn from ATM's although my wife's credit limit was £2,500 and she had never requested an increase. Furthermore a fraudulent cheque for £1,800 was sent to the credit card company to purportedly make payment but was countermanded before they could present it. Capital One have since advised my wife they require payment of £1,800 plus £15 handling charge although they are aware of the circumstances.

This information was only elicited from the credit card company due to her insistence. When she made a police report she was told that they could not act without the details being provided by the credit card company and she signed an authority on 29th September which was sent to Capital One by recorded delivery. To date Capital One has not provided the police with the information.

When she spoke to the police again she was told that CCTV footage could be used to catch the culprit but that Banks with ATM machines only keep the information for a set period before using the tapes again and credit card companies are aware of these facts. The opportunity to catch and identify the fraudster has now gone, not through the fault of the police but of the credit card company.

The consensus of opinion is that the dithering with the supply of information to the police from credit card companies is deliberate. They would rather absorb the costs than allow their customers to realise how easy fraud can be effected. They are also prepared to provide defrauded customers with a letter absolving the customer from any responsibility in an effort to keep the matter quiet.

Why is there such a lack of security in this country? Why are credit card companies prepared to allow their customers names to be blackened rather than increase their security? Why are Banks consistently increasing their charges to customers? Could it be to pay for the fraud they are prepared to accept as the cost is laid off elsewhere?

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Comments on this review

  • sue.51 published 27/06/2002
    Interesting op - but it may be better placed in the Buyer Beware section as this is for information on the actual credit card, interest rates, customer service etc. Sorry to hear your wife had such a nightmare - and doesn't sound like the company were much help. Although I am surprised that they allowed ATM withdrawals over credit limit, as normally the cash advance fee is only allocated as a portion of the overall credit limit and certainly not the full limit. Scary stuff - if you get the op moved, let me know and I will happily rerate. Sue
  • angels21 published 22/10/2001
    For VH from me you needed to include information about the card itself and the interest charges.
  • moonbailey published 21/10/2001
    It seems that nowhere is safe - highstreet, online or over the phone. Being ripped off is just a part of life now - what a shame. Good op.
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Product Information : Capital One Platinum

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Listed on Ciao since: 16/02/2001