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Reviews - CarCraft Merseyside Car Supermarket

CarCraft is the country's leading independent group of used car hypermarkets. Each site comprises an average 12 acres freehold complex with a 100,000 square foot showroom. Over 1,500 cars are displayed...

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Satisfactory

“car craft”

published 22/06/2007

spacious and lots of choice. friendly sales staff

financial advisors appear to try to sell you more ...

I recently bought a car from carcraft in Liverpool, and I would like people to take some caution when dealing with the financial advisors. I agreed to buy my car over 5 years interest free credit. After being accepted for this and agreeing the payments each month with the sales rep. I had an...

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Satisfactory

published 25/10/2007

I recently bought a 5 year-old Toyota Yaris from Carcraft Merseyside. The car is fine, but of course I paid top whack for it. No complaints about the car (apart from a peculiar smell of stagnant water you usually associate with wet carpet - although no evidence of such). I had to book it in for a final makeover, as they didn't have time to do it when I bought it. The customer service department is utterly useless, continually putting me through to After Sales (who don't answer the phone). If they are that busy, it doesn't say much for the quality of the cars they sell. I hope things improve, but I must say I'm not optimistic. I wouldn't be in a hurry to use them again.

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Excellent

published 05/08/2007

Recently bought a land rover freelander from the Liverpool branch. Excellent service alround.Sales guy did not pressure us.Needed a new battery.The money for this was reimbursed without any problems. Certainly give them a try.

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Super

published 25/02/2008

Suprisingly painless but then again we had done our homework well in advance and knew what we were after. We dealt with about 3 different people and there was osme sitting around. The test drive was restricted to the industrial estate next to the showroom so you wouldn't have a chance to see what it was like on a motorway or traffic. Don't bother with the cover note you can arrange from their site - very long winded conversation with an Asian call centre - tedious!

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Super

published 08/04/2008

Hi, sorry to hear that you feel unhappy over your dealings with Carcraft. Perhaps I can help you sort things out? My name's Vicky Ryan and I am part of the Carcraft Customer Relations team. Just drop me a line at Victoria.ryan@carcraft.co.uk and I'll get back to you as soon as I can. Cheers. Vicky

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