I recently bought a 5 year-old Toyota Yaris from Carcraft Merseyside. The car is fine, but of course I paid top whack for it. No complaints about the car (apart from a peculiar smell of stagnant water you usually associate with wet carpet - although no evidence of such). I had to book it in for a final makeover, as they didn't have time to do it when I bought it. The customer service department is utterly useless, continually putting me through to After Sales (who don't answer the phone). If they are that busy, it doesn't say much for the quality of the cars they sell. I hope things improve, but I must say I'm not optimistic. I wouldn't be in a hurry to use them again.