Carcraft is one of , if not THE biggest Car used car dealers, with 11 hypermarkets across the UK. With over 8000 cars to choose from there is certainly something for everyone and every budget!
We bought a new, well used, car on Mothers Day this year. We decided that we needed a bigger family ... Read review
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Happy Mothers Day!
Advantages: Discounted price if reserve online, RAC cover, 3yr warranty offered, Disadvantages: takes a long time,
Carcraft is one of , if not THE biggest Car used car dealers, with 11 hypermarkets across the UK. With over 8000 cars to choose from there is certainly something for everyone and every budget!
We bought a new, well used, car on Mothers Day this year. We decided that we needed a bigger family car with me expecting our second child. And it was as good an excuse as any other!!
So, why did we choose Carcraft, Well, we are ... ...about getting some help from Carcraft as they offer credit facilities.
We visited the Carcraft website and browsed through the hundreds of cars in their portfolio. Great! so easy and in no time at all we chose a car and emailed them to display an interest! We chose a Citroen Picasso, a great People carrier at less than £4K for a 2001 registration.
In no time at all, Carcraft were on the telephone to us, asking us about ... more
Carcraft is one of , if not THE biggest Car used car dealers, with 11 hypermarkets across the UK. With over 8000 cars to choose from there is certainly something for everyone and every budget!
We bought a new, well used, car on Mothers Day this year. We decided that we needed a bigger family car with me expecting our second child. And it was as good an excuse as any other!!
So, why did we choose Carcraft, Well, we are not the richest people in the world so buying a car was a great big payout. We decided to see about getting some help from Carcraft as they offer credit facilities.
We visited the Carcraft website and browsed through the hundreds of cars in their portfolio. Great! so easy and in no time at all we chose a car and emailed them to display an interest! We chose a Citroen Picasso, a great People carrier at less than £4K for a 2001 registration.
In no time at all, Carcraft were on the telephone to us, asking us about whether we were really intrested in the car we had chosen online. Of course we said yes and asked about the credit facility. we weer told someone would get back to us within 24 hours to tell us whether we could have credit or not.
A day later, I was rather frustrated as usually when they say 24 hours, you get a reply in a few hours! But, nevertheless the credit was approved and the car had been reserved or us. We were very excited and decided to go pick the car up that Sunday, which happened to be Mothers Day!! A new car for a mothers day pressie! Yeah!!
So, so far so good! We travelled the fifty miles to the Leeds Bradford Carcraft, so easy to find off the motorway. We set off at 8.30am which is pretty early considering it was a Sunday morning but we had guests for Sunday Dinner at 3pm so need to be back and read to cook for midday really. This gave us plenty of time, we thought, to do everything necessary! How wrong we were!!
We arrived at Carcraft at just gone 10am. We asked fro the fellow that we had arranged everything with, and apparently he was upstairs doing our paperwork!! So we went over to the cafe to have a coffee while we waited. We were told yo go and look around but the torrential rain and winds prevented that. After ten fifteen minutes, we heard a voice say, " *****, your customers are waiting for you!" the man who we were waiting to finish his paperwork was sat behind us having his breakfast!!!!
We let it pass as he offered us free drinks and seemed to be very smooth talking. He assured us everything was in order and took us to see our new car. it was still in the parking lot but was sparkling clean, perfect!! I asked about the absence of the Car Tax Disc, we were told cars are not provided with Tax. "But it has never caused a problem with previous customers before!! " is what we were told. We were assured the car had recently been MOTed! Also I noticed the price tag! It said £5400. Ooh, £1900 more than we were expecting!! Not to worry, we were discounted the difference between the online price and the on site price! Cool!!!
WE agreed the purchase and we were told that the car would be fully valeted before we took it away and underway a 120 point inspection . Great!! We will be home in no time we thought!!
Then everything started to crumble........ It was now around eleven o clock. We just had to sign the credit pages and drive home!! How long could it take!?!! We waited, and waited, and waited and waited!!! Two hours later we signed the paperwork, then waited and waited and waited or the key to our key! We got plenty of apologies but no explanations!! I was getting rather peeved! I was spending Mothers Day in Carcraft!! Time was ticking and I was panicking about my Sunday Dinner!!
So, it got better yes??? - well kind of!!
We were taken into an office to talk with the Finance Manager. HE went through the Finance with us just to make sure we could afford it! We were offered 3 years warranty at a price of less than £1k to be included rather the original 3 months warranty. We also got RAC Roadside Assistance. Good deal! But our monthly premium doubled in the space of ten minutes!
Did we accept the offers?? - we did as we didnt see why not! 3 years warranty is a lot of cover! We only have to fund the MOT certificate itself and consumables such as oil etc. The rest is chargeable to Carcraft!
So was I a bit happier then?? - No.. it was nearing 2pm and we still didnt have the keys to our new car. It was still being valeted apparently!
So , while we waited we sorted out some insurance so we could get home. We were given a weeks free insurance with a popular insurance broker to get started. A simple phone call got all that sorted out without any problems at all!
Phew! Something was going right!!!
So it was coming up just after 2pm, we were done right!! Nearly! We had to wait for a manager to come and say thank you for the custom!
Okay.... so we got home around 3.30pm, no time to cook a dinner for six people! I was rather fed up at my wasted day!! but should we have been more prepared!?! We had the car chosen, the finance sorted... so why did it take so long! Well apparently it was just one of those things!!
Despite being fed up, we have our new car, it is fabulous and we have not had any regrets! And we wouldn't have got a car otherwise!?
So summarised! - Great initial contact, finance sorted within 24 hours - Very smooth sales people - Car is MOTed but not taxed - Slow behind the scenes! - Very good discounts - Make sure your day is free!
So really, they are a good reputable company to use as long as you are patient!!
Advantages: It's huge. Bigger than massive - Its huuuuge!!! Disadvantages: Typical 'pouncing' car-salesmen
...questionaire to complete on how Carcraft can improve.
It all seems very systematic, and i didnt feel like i was really in control of what i wanted to do. I was told where to park, told where the entrace was, Pounced upon by a sales rep who wasn't really bothered about who i was, and who i knew was going to be a pain in the rear until the time i got out of this place. I made it clear that i didnt want to buy anything that day - and i would reccomend ... ...any car you want. On the negative side of things, it's not so good if you want the freedom to choose where to go or what to do, or if you're actually buying a car - you'll need a bigger loan than you thought, if Carcraft have it there way. ...
wug291 25.01.2005
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Ciao members have rated this review on average: very helpful Review of CarCraft Leeds & Bradford Car Supermarket
Advantages: Plenty to choose from Disadvantages: Not too efficient, VERY expensive
Now if you are looking for a car you must be a very picky person if you dont find one here! The place itself is huge and they stock many varieties of the same car - whether its by year or colour.
I had one thing in mind - finding myself a gorgeous little peugeot 206 in blue. I had looked everywhere but was having no luck so we tried here.
Now be warned, like any other car place you have your typical pouncing salesmen! Its as though they are taught ... ...one has found you theres no getting away. Although friendly they are very persuasive so go in with a fixed idea of what you want and how much you want to pay -and stick to it! Now you will be spoilt for choice when looking around and i instantly spotted a whole group of 206's. The great thing about this place is that you can get in and out of the cars, touching things to find out if it has what your looking for. If you can get to the car without ...
bec55 08.03.2005
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Ciao members have rated this review on average: very helpful Review of CarCraft Leeds & Bradford Car Supermarket
Advantages: Huge range of cars Disadvantages: Disinterested sales team
I usually make snap decisions about things I probably shouldn't, and buying a car was one of them. I saw the car (a 51 plate Ford Focus) on the website on the Saturday night, and went in to see the car on the Sunday.
After a quick chat with my girlfriend, I decided to go ahead with it.
The salesman didn't seem to interested, and as soon as I said I would buy the car, he took my details and that was that.
Then I went to get my detaiuls taken for ... ...for more than 4 hours in the waiting area. The financial consultant I talked to was very helpful. He showed me the terms they could offer. I had a quick look over it and said yes. He asked me if I was sure, and then pointed out the APR of 24%. He advised me not to go for the deal, and that it would be cheaper for me to go elsewhere for finance. This was very hinest of him!
In the end, In paid a bigger deposit, and he managed to wangle me a cheaper ...
bllward 01.07.2007
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Ciao members have rated this review on average: helpful Review of CarCraft Leeds & Bradford Car Supermarket
Advantages: lots of choice Disadvantages: terrible service
...found a car on the carcraft website and we arrange to travel up to leeds to view it. when she enquired about the car she was told to stop it being sold she would have to pay a £100 deposit , this would be returned if you didnt buy the car.
on the way to view the car the clutch on the car went so she had to get a tow back home to get it fixed. she phoned carcraft and explain the problem , they did try and get her to take the car to leeds and they ... ...as she is self employed she doesnt get much time of to drive 250 miles to view a car . the guy that we spoke to said that they would refund the £100. in total this week we have had 7 calls demanding to know when she will be buying the car. buying the car ? she hadnt even seen it. now we have been told that the £100 deposit is non returnable . so what they are saying is if you see a car on the internet and you want to view it you have to pay a deposit.which ...
twilight2727 09.03.2007
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Ciao members have rated this review on average: helpful Review of CarCraft Leeds & Bradford Car Supermarket
Advantages: There are lots of cars Disadvantages: It is very easy to buy a banger
On entrance to Carcraft Leeds we were approached by one of the sales team and we told her that we had come for our appointment, she went off to find the person we were there to see. On her return she said that she had been told to look after us, after choosing a car she sorted out what could only be described as a fools deal. my wife and I were told to take a seat and think about the deal. we were about to leave when I received a call on my mobile, ... ...and that the panels were not in line. Finally the Engine Management System packed in. Carcraft simply told me that it was bought under Sold as Seen and it was nothing to do with them. We were there for six hours and I have ended up with a 12.5k banger. ...
sim64 19.07.2006
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Ciao members have rated this review on average: helpful Review of CarCraft Leeds & Bradford Car Supermarket
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Product Information for "CarCraft Leeds & Bradford Car Supermarket" »
Product details
Type
Car Supermarket
Model
CarCraft
City
Leeds & Bradford
Country
England
Long Name
CarCraft Leeds & Bradford
Manufacturer's product description
CarCraft is the country's leading independent group of used car hypermarkets. Each site comprises an average 12 acres freehold complex with a 100,000 square foot showroom. Over 1,500 cars are displayed at each site of which 400 are indoors.
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