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We called into our local Carpet Right branch in Barrow in Furness over the weekend looking for a new rug for the living room. We had looked in several other stores, but Carpet Right had the one we were looking for.
I noted upon entering the store, that they had a 60% off sale "On a huge range of carpet, laminates,vinyl, rugs and beds", and that also they were offering an additional 10% off on selected items until Monday.
The rug we had chosen was £69.99 and is very good quality. The store layout is very clean and spacious, however the staff left a lot to be desired.
No-one asked us if they could help whilst we were there. When we took our rug to pay I enquired as to whether it qualified for the additional 10% (It did not). I also enquired as to whether it was included in the 60% off sale (It did not).
Finally, I asked where exactly were the rugs that were included in the 60% off sale, given that the tag line for this was discount "On a huge range of carpet, laminates, vinyl, RUGS and beds".
At this point the sales advisor informed me that no rugs were included in this sale.
No explanation was given for this, and I think that it's extremely odd that they should advertise that rugs are included in the sale, when they are not.
I just got the feeling that unless you walk in there looking to make a big purchase and "Ripe for the killing" so to speak, the staff just weren't really bothered.
This is not really the place to 'have a go', as you need to be providing a more balanced argument that includes a lot more actual information on them - what they sell (carpets; rugs, etc); prices; delivery and so on, and then your own personal experiences of them.
MikeOCarroll 05.08.2012 18:45
I agree with mozzie76, review on Ciao need to provide more background and be more balanced in order to achieve helpful ratings. It's worth reading some other reviews to get an idea - welcome to Ciao! Mike.