Carpetright.co.uk > Reviews (54)

We have recently moved into a house with a lounge/diner. When we went to view the house the vendor informed us that their dog had recently had puppies, all together now, awwwww. When we went back for our second viewing we picked up on the fact that the carpet was a bit grotty in the lounge. We went away, made an offer and eventually bought the house.

Picking up the keys was really exciting, this was my first house, a real big step in life, we approached the house, with 2 cars loaded with stuff, after we had found the correct key and taken down the for sale sign we entered our new home. What greeted us was the unmistakable smell of dogs p*ss, and general doggy smells, eugh.

After living with the lounge carpet for a couple of weeks the decision was made that we should think about changing it. Money was an issue so we had to wait longer than we originally wanted to, however during the time while we were saving up we visited lots of carpet shops to see what we could afford.

CarpetRight was situated right next to Allied Carpets and as such we were able to directly compare things, we decided to go to CarpetRight as their range appeared much better.

As you walk in the shop you are bombarded with carpet and flooring everywhere you look. There are carpet samples all over the walls, in neat little rectangles, carpet samples in book form dotted around within the first 10 metres of the store, and then there is what we were aiming for, the ‘on a roll’ section. The reason we were looking to buy carpet off a roll was primarily because of cost. Carpets on a roll can cost anything from around £4.99 a metre. The quality is nothing special, but this represents good value for money.

We had visited the shop a number of times and thought we had decided on a carpet we both liked, on Good Friday we beat through the crowds, found a parking space and went to buy our new carpet. On looking around the store we were struck by some new signs, ‘What’s this’ we thought ‘50% off, this can’t be true!’ After ascertaining that CarpetRight did in fact have a massive sale on we decided to have another browse around, on the assumption that we would be able to get better carpet for around the same price. We found one and went to find the man, who had already clocked us looking and already asked if we wanted assistance.

The sales assistant was very helpful; he explained that over the Easter Bank Holiday they were adding another 10% off sale prices. ‘Woo Hoo’ we thought more savings. I specifically asked what the cost for fitting and delivery was, as we had got a cost for these from Allied Carpets who volunteered the information. Our fitting cost was just under £70 and delivery was £20. You pay for the carpet and delivery when you order, and pay for the fitting when the chaps come along with the carpet.

Armed with the figures we went to ponder the prices and see whether we really could afford it (indecisive… moi?). We decided we could, and on Easter Monday we went back to close the deal. We had already decided that we needed underlay (the original was soaked in aforementioned Dog urine) but that we would use the same gripper rods.

We plumped for the cheapest underlay at £3.99 a m2 , carpet, at an original price of £13.99 and fitting and delivery.

Our final cost was £302 for the carpet (7.6mx4m) and 70 for the fitting. We gave our credit card details away and went off to the beach for the day happy as larry.

We had been told that our carpet would take about 2 weeks to arrive, this was because it would be the soonest the carpet man could fit it. We received a call from the store in the week before our expected delivery, they said that our fitting had been booked for the Saturday (we had requested this), and we could expect a call from the fitter on Friday night.

Lo and behold, on Friday night a phone call came, it was the fitter arranging a time. He said he would be at our place at 8:30 the following morning. We negotiated that we could leave some of the furniture in the room (the order form asks that you clear all carpet and furniture before the fitter arrives), and said we would see him in the morning.

8:30 came and went, 8:32 the doorbell rang. On time, and smiling, how refreshing!

The fitting went swimmingly and all was going well until… on rolling the carpet towards the end wall we all noticed a gap. Now this is not the fault of CarpetRight, we gave them the measurements for the room and thought we had had them accurate. Obviously not. Fear not the man said, ‘I can cut a bit from the off-cuts and join them together, it’s only under the window, no one will notice.’ So that’s what he did, and no one has!

All in all I had a very good experience of CarpetRight, the staff were very helpful and the fitter was extremely good. I would however recommend that you take them up on their offer of a free measuring service

I thought that we had good value for money as well, and we weren’t on the wrong end of a hard sell for expensive underlay and grippers. The carpet feels nice under the feet and has quite a thick pile (we still don’t walk on it in shoes).

Hurrah for CarpetRight, quick, easy, cheap and they were even cheerful.