CarphoneWarehouse.co.uk

***Having written customer services opinions in the past, I’d like to point out that this is solely under the customer service category and therefore will not (as it shouldn’t) include detailed product information*** Ever since Charles Dunstone set up the Carphone Warehouse in the late eighties he has placed a major emphasis on customer services. As the mobile phone industry has grown Carphone Warehouse have too. Whilst, in general, businesses in Britain seem to be providing worse customer service than ever, it seems to me that in a market as competitive and overly populated as that of mobile ... more

WHAT MORE COULD I ASK FOR ON A WINDY BH MONDAY----- You were going to get an op on Haddock Rarebit tonight, but I decided I wanted to shout much louder about the Carphone warehouse. I’ve done the independent local chains, the specialised network dealerships and the major electrical stores; it was now my chance to try out a National independent chain; "On a bank holiday Monday?" Shouts my other half – of course, everyone else is having street parties or at the seaside or local show – what better day? I must confess I have approached the Carphone Warehouse each time I have sought a new phone ... more

~ ~ I’ve owned a mobile phone ever since the technology became generally available here in Ireland in the late 1980’s. I can’t even remember the manufacturer of my first phone, ( think it was Motorola?) but it was “mobile” only in the sense that you didn’t have to physically plug it into a phone jack in order to make a call. It was basically just a handset, the size and shape of these old black phones from the 1950’s and 1960’s, (I still have one of those somewhere) and sat on the top of a battery that was about the same size as your average car ... more

Last week I took the plunge and bought a new mobile. Because I wasn't actually bothered about keeping my number I cancelled the contract I was on and decided to start a new contract so that I could take advantage of the numerous special offers. After a good search on the Web I decided which phone I wanted and that the best deal was at Carphone Warehouse. I didn't want to order online (why wait for delivery when I could walk out of the shop with one?) so I wandered along to my local store to make some enquiries. ~~~ The Store ~~~ The store itself was a large outlet on the outskirts of town ... more

I haven’t previously done an op on a retail outlet before but after visiting the same outlet three times in two weeks, and three different branches I thought I could probably give quite a good opinion of what they are all about. Now remember this is not just one branch, but three. I think you will get a much more all round picture. For simplicity I will refer to them as branches, A, B, C. For branch A’s visit I was with someone else, but the visit was for the same product and I was there throughout the transaction. Branch B, and C was for my own needs, and the same product was required. Now ... more