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Excellent

Excellent customer service throughout the whole or...

Organisations like this are few and far between

***Having written customer services opinions in the past, I’d like to point out that this is solely under the customer service category and therefore will not (as it shouldn’t) include detailed product information*** Ever since Charles Dunstone set up the Carphone Warehouse in the late eighties...

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Super

“Big Deals From a Small Shop”

published 21/03/2001

Good promotions, wide range of phones

Have to watch out for price matches

Carphone Warehouse stocks a good range of phones both prepay and contract, on all networks, and hosts a wide range of models as well. It is a well laid out shop with all the phones displayed on the walls of the small, but yet big enough shop, and all have well presented information at the side of...

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Excellent

“Good customer service”

published 30/09/2001

Excellent customer service, honesty

Long queuing times

Having finally given in to my husband that he "needs" a new mobile phone, we decided to check out the offers by the Carphone Warehouse. The reason I chose these was an advert heard on local Birmingham radio about a good part exchange package available. My husband had a BT Cellnet pay as you go...

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Good

“no comment”

published 21/09/2001

good original service

Rude, obnoxious, poor service and bad insurance

Ok The carphone warehouse..... To start at the begining when I actually bought my phone 4 months ago (Nokia 3310) this shop was actually brilliant the woman showed me the models explained the tariffs and explained the whole schibang in a way that made me leave the shop, having purchased a mobile...

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Satisfactory

“The bells, the bells.”

published 13/11/2003

Form your own.

Lacking the human touch.

I haven’t previously done an op on a retail outlet before but after visiting the same outlet three times in two weeks, and three different branches I thought I could probably give quite a good opinion of what they are all about. Now remember this is not just one branch, but three. I think you...

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Excellent

First Class Service and Support

Not sure if there are any?

I purchased a Nokia 3310 from the Carphone Warehouse a few months ago and i have to say the service i received was top class. I wanted the 3310 for a long time but it was out my price range so i went here and enquired with one of the staff. I found out that i could trade in my old phone, for a...

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Excellent

“Customer Service Excellent”

published 26/08/2000

Great assistants, good product knowledge, excellen...

none

We have bought two phones and other bits and bobs from Carphone Warehouse now and I must say we've been impressed by everything we have so far seen. The staff at the branch we use in Wakefield are courteous, freindly, very knowledgable about their products (one girl was struggling on one day with...

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Super

see op

see op

Last week I took the plunge and bought a new mobile. Because I wasn't actually bothered about keeping my number I cancelled the contract I was on and decided to start a new contract so that I could take advantage of the numerous special offers. After a good search on the Web I decided which phone...

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Excellent

Wide range of products and networks, Outstanding C...

None that I am aware of

WHAT MORE COULD I ASK FOR ON A WINDY BH MONDAY----- You were going to get an op on Haddock Rarebit tonight, but I decided I wanted to shout much louder about the Carphone warehouse. I’ve done the independent local chains, the specialised network dealerships and the major electrical stores; it was...

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Super

“Carphone Warehouse Online”

published 20/01/2002

Good service, excellent delivery times, reasonable...

Range of phones not as broad as on the high street...

I recently bought an 8210 on Orange contract through the Carephone Warehouse website, and I thought I'd share my experiences with you. This is my first online purchase ever, and so I was a little bit cautious to begin with. However, I found the Carephose Warehouse's shopping cart interface very...

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Excellent

“World Class Customer Service”

published 20/11/2001

Excellent customer service. Never had to complain.

none that I can think of yet

I had a contract about a year ago and I decided to cancel as the service provider was not very helpful to me at all and when I cancelled they would keep on calling me and writing to me saying they can offer me a better deal and all this rubbish.I began to get so annoyed with the pestering and the...

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Excellent

“Meet Greg From Sydney”

published 21/07/2001

See opinion

See opinion

~ ~ I’ve owned a mobile phone ever since the technology became generally available here in Ireland in the late 1980’s. I can’t even remember the manufacturer of my first phone, ( think it was Motorola?) but it was “mobile” only in the sense that you didn’t have...

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Excellent

“LETS GET MOBILE”

published 23/01/2002

Excellent service great choice

none

I live in a small/medium town, (where the local council seem to manage to block every shop that wants to open nationwide shops that (recently its been Tesco and Mc Donald’s)): So what people in other areas may take for granted we have difficulty in. For example: mobile phones. Do we have a...

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Super

“Independance Reigns”

published 31/01/2003

Independant retailer, Helpful, Available on Sky Ac...

Some stores have small range, Website prices somet...

I recently bought my latest phone a reconditioned Nokia 8210 from carphone warehouse for £120 on Sky Active, after ordering I recieved the phone in 48 hours and it was very well packaged. The phone worked fine for a few weeks and then the screen completely died. I took it back to the shop and...

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Not for me

“What are they paid for?”

published 26/11/2008

NONE

So, so many! No customer service, no support, what...

I will say this in plain terms is…DON'T USE THIS COMPANY. I have never dealt with such an appalling company (and that's really saying something). I took a contract out through Carphone Warehouse and basically paid for a service for 18 months that I never received. To spare you the details of my...

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