Carphone Warehouse Insurance

According to the Car Phone Warehouse:  A mobile phone is stolen every minute in the UK  One in three people surveyed have lost their phone or had it stolen  Around half of all street crime involves the theft of a mobile phone I'm not convinced that it's quite the crime wave they are making it out to be but mobile phone insurance is absolutely essential. As handsets get smaller and are therefore more inclined to slip out of handbags and pockets, you need some insurance against the loss. That handset that was free at connection will cost an awful lot more to replace. Why ... more

My experience with LifeLine insurance from the Carphone Warehouse has been very poor and has in fact consumed so much time out of my life that it would have been much easier to buy a replacement handset myself than make a claim with them. So far my insurance claim has taken 30 days, 17 phone calls and 5 in-store visits and still no replacement phone. Every step has been excruciatingly slow whilst their incompetent staff fail to communicate to each other or to me. The "additional information" (police report) that they have been requesting from me was provided on the very first visit but was ... more

I recently purchased a phone at the carphone warehouse, and normally I would refuse insurance, but the sales staff were so thourough in their explanation of the products, and explaining the cost of the handset and contract, I took it there and then. The policy I took was the Complete package which is only for pay monthly phones- this ranges in price from about £20 to £35 quarterly depending on the value of your phone, it offers full cover against, accidental damage, water liquid damage, theft, loss (attended), overseas cover, there is also a clause to cancel your contract after 3-6 months if ... more

I have always bought my phones from Carphone because they provide the widest amount of phones to choose from and generally their customer service is quite good. Guaranteed, come to the end of out lengthy conversation on choosing the phone, network and tariff will be the big speech on how I would benefit from their insurance. I was quite impressed with the amount they cover, such as theft, theft from a car, lost in due care of someone other than the owner as well as the owner. Unauthorised calls between £1000-£2000 depending on the policy, water-liquid damage, loan phone for free if I need to ... more

When purchasing my first contract mobile, a Nokia 7110 on Orange Everday50, I was offered Carphone Warehouse LifeLine cover. I suppose that I was talked into it a bit by the salesman, but I am now glad he talked me around. The option I bought was LifeLine Complete. It not only covers phone defects and breakdowns but theft / water damage / loss and accidental damage. Whilst on the way home from a night out I lost my handset. Next day (a sunday) I went to the local branch, who with a police report replaced the phone on the spot with the newer 6210e and did all the re-registration with orange ... more