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Carphone Warehouse Insurance

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... Why Choose Carphone Warehouse? Although I mainly use a company line, I also have a personal line and as such needed to have insurance on it too. I connected my line through the Carphone Warehouse so insuring it there seemed like the easiest option. I also thought that it would be a strong ... Read review

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Community Level 9LostWitness

LostWitness

Throwing Me A Lifeline

AdvantagesCompetitively priced, good cover, easy claims

Disadvantages£29.50 excess charge

"...lot more to replace. Why Choose Carphone Warehouse? Although I mainly use a company line, I also have a personal line and as such needed to have insurance on it too. I connected my line through the Carphone Warehouse so insuring it there seemed like the easiest option. I also thought that it would be a strong benefit to be able to come into a store to deal with any potential claims, rather than having to phone a call centre and Carphone Warehouses ..." Read review
11.08.2005

Ciao members have rated this review on average: very helpful

Community Level 1prl100

prl100

VERY POOR - DO NOT USE!

AdvantagesNone. Use another provider.

DisadvantagesVery slow to make a claim, incompetent staff, more expensive than network insurance.

"...with LifeLine insurance from the Carphone Warehouse has been very poor and has in fact consumed so much time out of my life that it would have been much easier to buy a replacement handset myself than make a claim with them. So far my insurance claim has taken 30 days, 17 phone calls and 5 in-store visits and still no replacement phone. Every step has been excruciatingly slow whilst their incompetent staff fail to communicate to each other or to ..." Read review
30.04.2008

Ciao members have rated this review on average: very helpful

Community Level 1tergwin

tergwin

The onestop communications package

AdvantagesFast, easy service, they don't try to find a way out of the claim, understanding staff

DisadvantagesThere is an excess to pay but this is reasonable and in line with other retailers

"...purchased a phone at the carphone warehouse, and normally I would refuse insurance, but the sales staff were so thourough in their explanation of the products, and explaining the cost of the handset and contract, I took it there and then. The policy I took was the Complete package which is only for pay monthly phones- this ranges in price from about £20 to £35 quarterly depending on the value of your phone, it offers full cover against, accidental ..." Read review
03.05.2006

Ciao members have rated this review on average: very helpful

Community Level 4Cici_Ying

Cici_Ying

Is it worth it

AdvantagesCovers everything and easy to claim

DisadvantagesPricey

"...always bought my phones from Carphone because they provide the widest amount of phones to choose from and generally their customer service is quite good. Guaranteed, come to the end of out lengthy conversation on choosing the phone, network and tariff will be the big speech on how I would benefit from their insurance. I was quite impressed with the amount they cover, such as theft, theft from a car, lost in due care of someone other than the owner ..." Read review
18.05.2003

Ciao members have rated this review on average: helpful

Community Level 2andrew_new...

andrew_newton

Money well spent. helpfull, efficient service.

AdvantagesPiece of mind, usefull service

Disadvantagesa litte expensive

"...Orange Everday50, I was offered Carphone Warehouse LifeLine cover. I suppose that I was talked into it a bit by the salesman, but I am now glad he talked me around. The option I bought was LifeLine Complete. It not only covers phone defects and breakdowns but theft / water damage / loss and accidental damage. Whilst on the way home from a night out I lost my handset. Next day (a sunday) I went to the local branch, who with a police report replaced ..." Read review
31.10.2001

Ciao members have rated this review on average: helpful

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