On 2 March will celebrate our 35th Wedding Anniversary. I have 3 children and 2 grandchildren with t...
On 2 March will celebrate our 35th Wedding Anniversary. I have 3 children and 2 grandchildren with the third expected in May. Thank you for reading my opinions and I will try and read yours
Member since:22.10.2002
Reviews:97
Members who trust:9
Having a coal fire is romantic but there comes a time when you have to get up to date and have central heating.
We decided on having gas central heating as thought it cheaper and also we had a gas pipe to the house from about 30 years ago albeit properly cut off.
We rang up our electric supplier and they said they would come and fit a meter and would get someone to check that we still had a gas supply after all these years. We did have, if we had not it would have been about £400 to get it.
The next was to decide who to get to do the central heating. We decided on getting three quotes, two local ones, asking a neighbouring builder who he would recommend, and one of the big boys but not British Gas as heard they were expensive.
We emailed Northern Gas and they rang back to make an arrangement for someone to come out and give us a quote on the spot.
By this time we had a quote from the two locals. The price was okay but it would take 10 days to do. With a baby in the house, a dog and nosy cats could I survive that let alone having every room in up roar.
Northern Gas arrived. Nice man. We had read up all about Northern Gas so when he started going on about the firm I plucked up the courage to say could we skip this part of it. Luckily he was not offended in fact pleased as it saved him one hours talk!
He went round the house helpfully saying what we had already thought and then sat and worked out the price. It was about £150 cheaper than locals so this wasnt the deciding vote. What was, was that they would do it in one day and probably half the next. A difference from 10 days. So there and then we decided to go with them especially as if anything cropped up and they had to do a correction or something else they spotted the price we pay would not change.
We arranged for the surveyor to come in a couple of days and the work to start 2 days after that.
Everything went okay with the surveyor saying where we wanted the boiler and the radiators were okay and work could go ahead.
Next day we had a phone call from Northern Gas saying could they start two days later as the boiler had not come from the manufacturers. Okayy.
The day of the fitting came and three men turned up ready for action. They were only 5 minutes late but hey that was a 2 hour drive.
Boiler in the kitchen unobtrusive in the corner? No. regulations say we cant have it there or on the outside wall as too close to the neighbours. They ring their boss who then rings me and says that it will have to go up in the airing cupboard. Okay says me then he hits me with it will be an extra £500 but we will give you a discount!
Then it was time for him to get a shock as I quoted what the rep said "no extra expense". He got a firm No I am not paying anything extra. (I am now quite chuffed with myself for that as 18 months ago I would have been a little mouse and said okay). So he said he would ring me back.
Ten minutes later he rang back and said that Northern Gas would foot the bill themselves.
The men spent all day working hard and fast and came back to finish it the next day.
They had to take up some floor board upstairs but not as many as I thought. They took away all the rubbish.
Would I recommend Norther Gas Central Heating ? The Sales Rep I would recommend. The workers I would recomment. The Surveyor should have known about where to put the boiler as that is what he came out to look at. I think that he is definately in the wrong job and he let Northern Gas down and because of him I could not give all the stars but the firm did it right in the end. and we are more than pleased with the central heating.
How helpful would this review be to a person making a buying decision? Rating guidelines
Advantages: good price, salesman not pushy, installation very good, after sales service good Disadvantages: a little pushy when trying to 'close the deal'
Advantages: Knowledgable sales staff, good back up service, reliable, hard working installers, Professional, long guarantees Disadvantages: None I can think of.
Advantages: Good heating system, Good salesman, Mixer shower now power shower Disadvantages: Lack of communication and also very poor communication, installers didn't care, without heating and hot water and damage to property
Advantages: Knowledgable sales staff, good back up service, reliable, hard working installers, Professional, long guarantees Disadvantages: None I can think of.
Sep 19th, 2007
exceptional by (4%):
very helpful by (96%):
