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Reviews - Chelsea Building Society Mortgages

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Excellent

“Go down the Chelsea”

published 17/10/2001

Good service, great cashback

NOt always the lowest rate

I have recently remortgaged with the Chelsea building society. They are giving me a 6% cashback on the mortage and the standard rate is pretty similar to other lendors - some lendors are slightly cheaper, some more expensive. They offer free survey and legal fees, so it is costing me nothing to...

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Excellent

“Chelsea prospect Mortgage”

published 24/01/2005

Got us back on financial track

No local branch

The Chelsea Prospect Mortgage is designed for customers who have had financial problems and want to move on. We had financial problems for quite a few years which we can pin point directly to three periods of unemployment in 12 months and an inability to ask for help of any kind. In 2001 we put...

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Not for me

“Avoid if at all possible!”

published 29/01/2012

Don't have to reapply from scratch at end of produ...

Poor app. process, staff just want to sell insuran...

We had the misfortune of being introduced to Chelsea by an independent mortage advisor in 2004, we had a small deposit and weren't earning much at the time, but they came up as cheapest best option for hard working youngsters like ourselves. After AIP stage they just dragged everything out, I...

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Not for me

“Terrible, slow, unhelpful”

published 20/08/2013

Good rates

Everything else

1) Every single query takes days (if not weeks) for a response. Alleged 48 hour turnaround becomes a week, then they request more information with another 48 hour turnaround, which becomes another week. 2) Team seems to have absolutely no sense of urgency with anything, and seems completely...

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