Advantages: Speedy service Disadvantages: None to mention
I've been purchasing my motor insurance from Churchill for a number of years now. My initial reason for contacting Churchill for an insurance quote was the catchy bulldog adverts, you know the ones, voiced by Vic Reeves - Oh no, no, no, no and Oh yes. However, once I'd contacted them I discovered there was more to this company than a catchy advert.
I've always been impressed by their levels of customer service regarding setting up policies, change of car and change of address, not to mention their competitive rates. One aspect of their service I'd never tested however, was their claims service, until now that is. I'll deal with the details of my claim and how they handled it later, first though, a bit of background and information about insuring your car with Churchill.
A VERY BRIEF HISTORY
ChurchillInsurance was founded ...
Advantages: The fact that I can chnage to another company Disadvantages: Rude staff, very dishonet, money grabing and have zero customer service
I changed my car on the insurance to another car I was buying. I notified churchill of the new cars registration as requested; they said yes thats ok, I paid the extra £70 for the new car, no problems. I later got the details through the post and noticed they had put SX model instead of S. I phoned them and the rude staff member said it was my fault about the mistake even though they had asked me the registration plate and I had gave it to them correct and had the V5 document from the DVLA that cleary stated it as an S not an SX. I told this to the non-understanding member of staff and she just said; "Ohh well, we do make mistakes sometimes and theres nothing we an do, you must pay £45 in fees to get it changed!" I was not having this so I spoke to a senior member of staff who was even more rude and she just said that we must pay or else ...
Advantages: very friendly service, helpful, a delight Disadvantages: none
I have now been with churchillcar insurance for nearly 2 yrs.
Since that time whenever i have had to contact them for changing over my policy, changing car details etc etc, if i have been on a mobile depending on how busy they are at the time, they will ring you back. And they actually do ring you back whent hey say they will, mostly within minutes of ending the call.
They are the friendliest company i know, and i have been with a few.
They actually do their job and try their hardest to find you the best possible services that they have to offer, and 9 times out of 10 they are the cheapest as they try to beat any like for like quote.
Also theyre policies dont go up!!
They offer a range of policies:-
Car, van and moterbike insurance which obviously depends on your no claims, new driver, type of car, vehicle, etc etc, plus online ...
