Advantages: Speedy service Disadvantages: None to mention
I've been purchasing my motor insurance from Churchill for a number of years now. My initial reason for contacting Churchill for an insurance quote was the catchy bulldog adverts, you know the ones, voiced by Vic Reeves - Oh no, no, no, no and Oh yes. However, once I'd contacted them I discovered there was more to this company than a catchy advert.
I've always been impressed by their levels of customer service regarding setting up policies, change of car and change of address, not to mention their competitive rates. One aspect of their service I'd never tested however, was their claims service, until now that is. I'll deal with the details of my claim and how they handled it later, first though, a bit of background and information about insuring your car with Churchill.
A VERY BRIEF HISTORY
ChurchillInsurance was founded ...
Advantages: Cheap, UK based Disadvantages: no 'one' named person deals with claim, too many call transfers to different departments
Having recently changed to Churchill (feb 2007)after being with Norwich Union for some years, i have been pretty dissapointed with the service I have had.
I changed cars last year and having got a much smaller car, Churchill beat my NU renewal quote by a considerable margin, which was a good start.
A month ago I was rear ended after stopping at a red traffic light, the guy behind didn't. Only minor damage, less than the excess, and the other driver admitted liability straight away.
First Churchill questioned the fact that I wanted to use a Toyota dealer for the repair,even though the car is less than a year old and to use a non-Toyota garage may have invalidated the corrosion warranty etc.
Then they insisted on an engineer inspecting the car, even though photo's were taken at the main dealer garage, and then they could not ...
Advantages: Cheap, quick Disadvantages: no nodding dog
. In a few years time there'll probably be a new digital channel just for these insurancecompanies to sell their products.
I got a few quotes but they were all around the same price as i was already paying except one which was just ridiculous. You'd think I was driving a ferrari for the price i was quoted.
I had a moan one day to my father in law and he asked if i'd checked out Churchill. He did the same last year and got a free nodding dog. Well this is the selling point for me especially with a 2 year old that loves the Vic Reeves commercials.
So I went online and typed in their website address, www.churchill.com and was amazed by all the different things you can insure with them. Anyway car insurance is at the top in the middle section and i was firstly drawn to those magical words, 10% off for applying online. Most ...
