I had a quote from chirchills mainly because I had car insurance with them & that had been very good value. I went through my exsisting policy with the Tele Sales person & they came back and said they could do the same cover for £40 less, Great I thought and soon as my exsisting insurance ended I signed up. This has been running now for 2 years & recently I have had a accident at home & needed to claim. To my surprise I was told I was not covered for accidental damage. I could not beleive it my old policy was & I had asked for it. I told the claimes person the full story & he checked back and found my original quote and yes it was for accidental damage, but the new policy was only for standard cover. I asked well don't you record your conversations for security perposes etc. Yes the man said. "Great I said get it out & listen to it because on there you will see I asked for the same cover as my last policy". They said they would find it and listen to it and contact me. Two days later they phoned me and said " unfortunately this time we did not record the converstaion & unless you can prove what was said theres nothing we can do". So I have now just changed to The AA and actually got accidental cover for £14 less than Chirchills. My advice is if you are with Chirchills read all the small & large print now, do not wait until you need to claim as you may not have the cover you asked for.
How helpful would this review be to a person making a buying decision? Rating guidelines
That's appalling, I won't be going to them for insurance! What a rip-off. Glad you got decent cover somewhere else! Good op with a useful warning for us all!
mdstone 06.10.2001 10:37
Thats a shame they lied about that, I would be really anoyed.
Oct 6th, 2001
very helpful by (43%):
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