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I have this phone on my desk and it is really excellent. I don't have any problems. It looks like new and it is used every working day. The user interface is very easy and intuitive. The phone has a small light which is red when the phone rings. This is great becuase all my colleagues have the same phone and sometimes we don't know which phone rings. In addition it is possible to change the ring tone. The display has big letters, you may see what was the last missed calls. You may forward the call to an other number. Nothing is missing - all functions are there. I didn't manage to create my own phone book but maybe because this is an IP phone. The phone fell on the floor more than one time and it is still working. The speakerphone works well and you may set the volume and save the settings. There are some variants with a colour display - it is very nice! You may put the logo to your company there. It is good for conference rooms.