Clothing & Accessories

ASOS - disgusting customer service!

Advantages: Good delivery times
Disadvantages: all of the above

I too have had a problem with asos. I ordered a pair of G-Star jeans at £110.00, the delivery service wasn't bad but when I opened my order the jeans they had sent was completely the wrong ones. According to the "promise" made by asos if they send the wrong item they will email you back within 60 minutes, ha what a joke. I had to send 4 emails over as many hours befofe I got an automated email reply. They assured me, after i had to resend all the ...
...correct ones that I had originally ordered. Even I could see the 2 different product codes. I received the new pair, again delivery time was good, but could not believe it when the 2nd pair they sent was exactly the same as the wrong 1st pair! I again emailed them and again received a very sarcastic automated email back expecting me to pay for the postage to send the items back. I have now demanded a full refund and after after shopping with them ...

michelel 12.06.2009 · Read Full Review
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Review of Asos.com

Add to your favourites under the word "Girlfriend"

Advantages: Variety, pricing, easy to navigate
Disadvantages: Possibly doesn't cater to everybody's tastes

First of all, i'm a guy - so I've bought from annsummers mainly for gifts. Anyway, if you're looking for something for your girlfriend (or boyfriend, I guess!), then annsummers is a great place. If you are into heavier stuff (BDSM etc) then it may not be sufficient for you, but it sells some really nice, non-tacky outfits with enough variety to suit different tastes. Even if you aren't sure what she'd like, you can go for something more subtle. ...
...mean, i'm a guy - but the staff are great and in all the stores i've been to in the UK they've been very helpful. You can have a laugh with them, and theyll also be serious and offer help if you have questions ("My girlfriend wants a rampant rabbit, WHAT IS IT?"). The site is fairly discrete if you order online, in their packaging. Although I don't really buy for myself, I would say if you wanted to know what something looked like for definate, go ...

TrevelyanUK 30.07.2008 · Read Full Review
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Review of annsummers.co.uk

It is, but it isn't !

Advantages: Almost everything you want in one store
Disadvantages: Might not be exactly what you wanted

...case I have experienced in Argos stores around south Yorkshire & London over the passed few years. Purchase 1 I saw on the website a cordless drill & was in a stylish green case with bright blue & orange parts that really put a smile on my face & I reserved it & picked it up. The packaging didn’t really show any type of picture of the item but you don’t expect to be leaving with a toaster when you ordered a TV so off I went. I got home, opened it ...
...was told it was the Argos phones I ordered. So I packed them up, took them to the store & said these are not what I ordered & they told me they don’t have anymore of he ones shown on the picture & had these ones left & was rudely told to look on the bright side, I have an extra phone. I demanded a refund as I paid for something I did not receive & it took 3 days of complaining by phone & in person to get them refunded. Summery.. Argos is still a ...

daveylee20 22.05.2009 · Read Full Review
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Review of Argos

Poor service and lack of sizes

Advantages: Prompt home delivery
Disadvantages: Poor service, messy shopfloor, lack of sizes, poor quality

I used to love Bravissimo, being the only high street shop that tailored for slightly 'blessed' ladies and prompt home delivery. But recently I went to their Oxford Circus branch and was utterly disappointed. There was virtually nothing for my size (I'm a 34F) and there were bras, knickers and various other stock lying around. Most of the models had no display on them. The staff were not helpful at all, more like I was troubling them when I asked ...
...that had my size was a bikini top (no bottom) and the stitching was coming off. They offered a £6 discount but with no matching bottoms, I was frustrated and popped into John Lewis (two streets down) and found everything that I needed- and cheaper! Forget about Bravissimo, John Lewis is the godsent for volumpcious ladies! ...

JuWoo 04.06.2009 · Read Full Review
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Review of bravissimo.com

Bag yesterday's bargain.

Advantages: Great selection, good prices.
Disadvantages: Infrequent product updates.

I came across this site looking for some smartish trousers. Their selection was good, and the site seemed easily navigable. However, when you start to browse this site, it can become confusing that they mix up the brand selections and the product descriptions when browsing. For example you can search (through the links on the left hand side) for Levi products, and you can also search by 'jeans' and it is not guaranteed by any means that they will ...
...Levi jeans in the 'jeans' section. However, once you have your head around the navigation the selection on offer is very good. You have many types of trousers to filter through, and most come in a decent assortment of sizes (however, they do not all come in the same sizes, and certain brands although numerically the same size have proven to be up to an inch different to other brands). The trousers I ended up getting from Madhouse I couldn't find ...

Kieran_mc02 19.07.2004 · Read Full Review
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Review of madhouse.co.uk