Cluster Repairs UK

I run garage so have a good knowledge of most electrical components on cars. I had an Audi with the traction control light on so a scan revealed the usual fault 'g201 pressure sensor fault' located in the abs modulator. I have always used other more well known repairers but thought I would use Cluster Repairs UK instead as I was quoted a two day turn around which was very quick. First of all the 'two day turnaround' turned into eight! and when I got it back they had not fixed it, I posted it back to them twice again as they held me to ransom on the rusty motor they bolted onto the back of it ... more

This is the first time I’ve ever been driven to post an online review, but the quality of service I received from Cluster Repairs UK was disgraceful and I regret having had anything to do with them. Judging by the reviews, some people have clearly had a good experience, however this is not a company you want to be dealing with when there’s a problem. After misdiagnosing the fault on my unit, three attempts were made to repair it, involving me posting the unit twice (£10 a go), plus a 120 mile round trip to their London premises. The first repair attempt left me with the same symptoms – the ... more

Thought I'd share my experience with this company as I was thoroughly impressed with the service I received. First though, some background. This started earlier this year when I bought a car which I thought was a bargain, but instead turned out to be a neglected lemon. Amongst the list of faults was the ABS, which wasn’t working. However, the scumbag who sold it me had had the LEDs in the cluster removed. This led me to conclude that I required a new cluster (at the cost of at least £300, then coding costs for the immobiliser). As the car was due its MOT, I figured it would fail if the ABS ... more

Cluster Repairs UK actually did not carry put the repair on my display, they sent it to another company called SID. This is not to be confused with the one run by Simon Delagare, (who is a real gentleman). They stated they had fitted a new screen and ribbon cable when all they had in fact done was pack the old unit with foam, and bend the old ribbon cable with a heat gun, and charged me 40 pounds for this. This was examined by an independent third party and I have all the pictures to prove this. This was in spite of Cluster Repairs UK telling me not to use SID as they were no good! They are ... more

Called Cluster Repairs with a display issue on my BMW radio. They quoted me for the repair and I sent the item to them. Got a call a week later saying that they had replaced the LCD but this was not the issue and they could not repair it. Charged me £28 admin and return carrage. All reasonable so far, but............ Got the radio back and put it back in the car to find NOTHING WORKED. It would not turn on at all. Called them up and the response was 'send it back at your cost and they will look at it but charge me for the repair'. After I told them I just wanted a refund a 'manager' came on ... more