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Cluster Repairs UK

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Used this company back in May of this year when they were based in Great Yarmouth to fix my cluster instrument. Fantastic service, received call saying item received but damaged but they could replace cracked plastic on front. Also they found other issues/faults that were resolved. When ... Read review

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Good company gone bad!!!!

AdvantagesNone

DisadvantagesNone

"...Great Yarmouth to fix my cluster instrument. Fantastic service, received call saying item received but damaged but they could replace cracked plastic on front. Also they found other issues/faults that were resolved. When received back, not all working properly so had to return again, but service was excellent, second to none. Recent experience, totally different. Sent a different part that was told originally they could fix BUT (and there is ..." Read review
04.12.2013

Ciao members have rated this review on average: helpful

A stressful experience.

AdvantagesNone whatsoever

DisadvantagesUnprofessional, disorganised and rude

"...of service I received from Cluster Repairs UK was disgraceful and I regret having had anything to do with them. Judging by the reviews, some people have clearly had a good experience, however this is not a company you want to be dealing with when thereís a problem. After misdiagnosing the fault on my unit, three attempts were made to repair it, involving me posting the unit twice (£10 a go), plus a 120 mile round trip to their London premises. The ..." Read review
01.03.2013

Ciao members have rated this review on average: helpful

a shocking service

Advantagesnone

Disadvantagesshoddy workmanship and unreliable

"...but thought I would use Cluster Repairs UK instead as I was quoted a two day turn around which was very quick. First of all the 'two day turnaround' turned into eight! and when I got it back they had not fixed it, I posted it back to them twice again as they held me to ransom on the rusty motor they bolted onto the back of it in an attempt to fix it. When I spoke to the so called technician he appeared clueless and was very rude when I had been so ..." Read review
22.05.2013

Ciao members have rated this review on average: helpful

First class service for Instrument Cluster dial conversion

AdvantagesPersonal, friendly and professional service

DisadvantagesNone at all

"...at first until we contacted Cluster Repairs UK. While they didnít have a dial in stock as obviously there is next to no demand for KPH only dials in the UK, they said they would have one made up for me. I would have to send my instrument cluster into them at their Great Yarmouth Head Office but having no idea or inclination as to how to take it out of the car, they made arrangements to have a local garage in Bristol who themselves use their services ..." Read review
18.06.2013

Ciao members have rated this review on average: helpful

Volvo XC90 cluster by mail order

AdvantagesFree advice over the phone when mail ordering

DisadvantagesNone

"...garage, and I found that Cluster Repairs UK could send out the parts by mail. I ordered the new parts over the phone and had a chat with them to get a second opinion. They confirmed that my assessment was correct and were able to take me through the steps I'd need to fit it, which was really helpful. It cost me £70 for the unit plus £9.50 for the postage (which turned out to be pretty reasonable as it arrived within 48 hours). Saved me a trip to ..." Read review
27.02.2014

Ciao members have rated this review on average: helpful

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