Co-Op Advantage

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In general I feel that although The Co-operative bank is ethically lead, it does not have the correct resources in place to deal with customers effectively. There are not enough local branches, the online services are slow and not efficent enough and the general training of branch advisers ... Read review

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1-4 of 4 reviews Show most helpful reviews first Newest first


Community Level 1princess5581


Improvements need to be made

AdvantagesAn ethically lead bank.........

DisadvantagesSlow service and limited branch access......

"...was time that I contacted Co-op to see what was happening. I rang the information line and was told that there was a delay in processing all online applications and that I would be contacted soon by post with a decision. I was happy with the explaination and I understand that sometimes there are technical faults that can not be avoided. I then recieved a letter and I was thrilled to find that my application had been approved and that all I needed ..." Read review

Ciao members have rated this review on average: helpful

Community Level 2nholland


Was the best at the time, now would look for something better.

Advantagesexcellent level of service

Disadvantagesno longer the best APR around

"...card in full. Would recommend this Co-op visa card for its level of service to anyone. ..." Read review

Ciao members have rated this review on average: helpful

Community Level 2nmanias


One of my favourite Credit Cards

AdvantagesFast response on acceptance as a customer

DisadvantagesYou have to use the card twice a year otherwise they close the account

"I have been a customer of Co-operative bank since 1998. I have never had any problem with them. I do not bank with them I just only have their Visa card. I am very satisfied for many reasons such as a fast response on my acceptance as a customer. I provided everything they needed and the sent me the positive answer after two days. The card can be used as a cheque card in conjunction with a Co-operative Bank cheque book upto £100. Recently I had ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1philbird1


poor customer service update


Disadvantageseven more than i first thought

"...take my mother to the Co-Op bank in Balloon Street Manchester, where I thought I would get some answers about the appalling customer service off the bank. What a joke. First of all the lady I was speaking to denied I was ever set up to oversee my mothers account, so the bank had a right to freeze the account. But as it happend I had previosly printed some statements which proved I was set up to oversee my mothers account, then her answer to my paperwork ..." Read review

Ciao members have rated this review on average: somewhat helpful

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