Co-Op Advantage

In general I feel that although The Co-operative bank is ethically lead, it does not have the correct resources in place to deal with customers effectively. There are not enough local branches, the online services are slow and not efficent enough and the general training of branch advisers is poor. Below I have outlined my experience withThe Co-operative bank and I hope it is helpful to those who read it. I have banked all my life with Nationwide Building Society, however I recently saw and advert for The Co-operative bank and its Credit Card. I decided that the introductory offer of 0% on ... more

I signed up for thie credit card because at the time it ws the one of the best cards as it was one of the lowest APR both in its introductory rate and in the long term still much better than the Barclaycard at over 20% APR. The company have provided me with an excellent level of telephone customer service, prompt accurate billing and good rate of APR. The only reason that I am looking around for an alternative is that the the APR isn't the most attractive around and for someone like me who rarely pays off my card in full. Would recommend this Co-op visa card for its level of service to anyone. ... more

I have been a customer of Co-operative bank since 1998. I have never had any problem with them. I do not bank with them I just only have their Visa card. I am very satisfied for many reasons such as a fast response on my acceptance as a customer. I provided everything they needed and the sent me the positive answer after two days. The card can be used as a cheque card in conjunction with a Co-operative Bank cheque book upto £100. Recently I had a problem which I sorted out very fast. They close my Visa account due to that I was not using the card, but after my call they sent me a new one. I ... more

Please read the other review first On Sunday 19th July I travelled to Manchester from Bournemouth to take my mother to the Co-Op bank in Balloon Street Manchester, where I thought I would get some answers about the appalling customer service off the bank. What a joke. First of all the lady I was speaking to denied I was ever set up to oversee my mothers account, so the bank had a right to freeze the account. But as it happend I had previosly printed some statements which proved I was set up to oversee my mothers account, then her answer to my paperwork was that someone else at the bank has ... more