Co-Op Advantage

Co-Op Advantage

In general I feel that although The Co-operative bank is ethically lead, it does not have the correct resources in place to deal with customers effectively. There are not enough local branches, the online services are slow and not efficent enough and the general training of branch advisers ... Read review

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Reviews of Co-Op Advantage »

1-4 of 4 reviews of Co-Op Advantage

Improvements need to be made

Advantages: An ethically lead bank.........
Disadvantages: Slow service and limited branch access......

...was time that I contacted Co-op to see what was happening.

I rang the information line and was told that there was a delay in processing all online applications and that I would be contacted soon by post with a decision. I was happy with the explaination and I understand that sometimes there are technical faults that can not be avoided.

I then recieved a letter and I was thrilled to find that my application had been ...
...concerned to find that the Co-op would not return these items, this also made it harder to fnd items as I obviously couldn't send my passport if I wasn't going to receive it back again!

Another 2 weeks went by and I received an identical letter to the previous one saying that my application had been approved and now all I had to do was confirm my Id. As I had already sent these items off to them two weeks ago I was worried that maybe ... more

princess5581 30.04.2004 (30.04.2004)
Ciao members have rated this review on average: helpful
Review of Co-Op Advantage

Competitiveness of APR

Product package

Quality of Customer Ser...

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

Was the best at the time, now would look for something better.

Advantages: excellent level of service
Disadvantages: no longer the best APR around

...of APR. The only reason that I am looking around for an alternative is that the the APR isn't the most attractive around and for someone like me who rarely pays off my card in full. Would recommend this Co-op visa card for its level of service to anyone. ...

nholland 24.09.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of Co-Op Advantage

Competitiveness of APR

Product package

Quality of Customer Ser...

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

One of my favourite Credit Cards

Advantages: Fast response on acceptance as a customer
Disadvantages: You have to use the card twice a year otherwise they close the account

I have been a customer of Co-operative bank since 1998. I have never had any problem with them. I do not bank with them I just only have their Visa card. I am very satisfied for many reasons such as a fast response on my acceptance as a customer. I provided everything they needed and the sent me the positive answer after two days. The card can be used as a cheque card in conjunction with a Co-operative Bank cheque book upto £100. Recently I had a ...
...Visa account due to that I was not using the card, but after my call they sent me a new one. I would recommend this card to individuals. They also have great offers from time to time. They have now started doing car and home insurances. Also you can check and pay your bill via internet. ...

nmanias 26.07.2001 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Co-Op Advantage

Competitiveness of APR

Product package

Quality of Customer Ser...

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

poor customer service update

Advantages: none
Disadvantages: even more than i first thought

...take my mother to the Co-Op bank in Balloon Street Manchester, where I thought I would get some answers about the appalling customer service off the bank. What a joke. First of all the lady I was speaking to denied I was ever set up to oversee my mothers account, so the bank had a right to freeze the account. But as it happend I had previosly printed some statements which proved I was set up to oversee my mothers account, then her answer to my paperwork ...
...my mothers money from the Co-Op to the RBS but the Co-OP seemed to have ignored this request. I have been speaking to the RBS staff and I find them at all times very helpfull and understanding of my mothers siuation and assist me in all ways to oversee my mothers accounts. Well done RBS. If and when i hear off the Co-OP bank I will update this site with an honest review. Thanks for reading this review and i would appreciate any comments that you ...

philbird1 30.08.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Co-Op Advantage

Competitiveness of APR

Product package

Quality of Customer Ser...

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

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Still smiling one year on

Advantages: Neat (if garish) interface, loads of features
Disadvantages: Slow to download

I joined Smile on the first day that it opened. I joined mainly because I liked the ethical approach that the Co-op Bank has taken over the last few years. I already had a Co-op Bank account with Internet access, but a dedicated Internet bank seemed to offer some advantages. I have ISA, savings, current and credit card accounts and have been very pleased with all of the financial aspects of the relationship--excellent interest rates being the most noticeable. So what about smile as an electronic bank? In general it works well. The good points are: * simple user interface * most features are easy enough to use * ordering cheques books etc is all pretty simple * some excellent features around standing orders. When you check your credit card bill, you can automatically set a standing order to pay out when the payment is due ...

andy.redfern 05.12.2000 (16.02.2001) · Read full review
Ciao members have rated this review on average: very helpful
Review of Smile

Co-Op

Advantages: Ethical policy, good customer relations, and good internet service
Disadvantages: Low interest on credit balances

The co-op offers a really good banking service, and you can, well, feel good about banking with them. The advantages are: Ethical They don't bank with just anyone, and will reject business customers if they don't comply with the Co-ops principles. You know that your credit balances won't be used to fund any unethical plans (eg animal testing, arms etc). You also know that this is a CO-OPERATIVE. They exist for their customers and their communities, not for a bundle of fat-cat shareholders in the City of London! Customer services The customer services are really friendly. I use their telephone service. The calls are intially answered by computer but go straight to an advisor with the click of a # key! Also, if they make a mistake they'll give you £15! Internet banking Their internet banking fills me with loads more confidence ...

hthomas018 22.11.2002 · Read full review
Ciao members have rated this review on average: helpful
Review of Co-operative Bank

The no so Co-operative Bank

Advantages: None whatsoever.
Disadvantages: All contact and services from them.

In 2003 we were buying a property for the first time and needed a mortgage. Co-op was chosen because of employment, we thought it could be an advantage if there were any issues. Hmmm, how wrong we were. Firstly Co-op were trying to force us to use their "approved" conveyancer, at a cost 3 times that of the people we wanted to use. Maybe this was something to do with them getting a payment for the referral? They gave an excuse that there was only one party registered for conveyancing at the business we wanted to use, and they required it to be two people. We proved to Co-op that our people complied with their conditions. They then said that we couldn't use them because of our conveyancers insurance not being adequate. We proved that it was adequate. They then said that our conveyancer wasnt qualified or registered, again ...

mccsmart02 09.02.2007 (02.05.2007) · Read full review
Ciao members have rated this review on average: very helpful
Review of Co-operative Bank Mortgages

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