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Satisfactory

“Improvements need to be made”

published 30/04/2004

An ethically lead bank.........

Slow service and limited branch access......

In general I feel that although The Co-operative bank is ethically lead, it does not have the correct resources in place to deal with customers effectively. There are not enough local branches, the online services are slow and not efficent enough and the general training of branch advisers is...

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Excellent

excellent level of service

no longer the best APR around

I signed up for thie credit card because at the time it ws the one of the best cards as it was one of the lowest APR both in its introductory rate and in the long term still much better than the Barclaycard at over 20% APR. The company have provided me with an excellent level of telephone...

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Excellent

Fast response on acceptance as a customer

You have to use the card twice a year otherwise th...

I have been a customer of Co-operative bank since 1998. I have never had any problem with them. I do not bank with them I just only have their Visa card. I am very satisfied for many reasons such as a fast response on my acceptance as a customer. I provided everything they needed and the sent me...

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Not for me

“poor customer service update”

published 30/08/2009

none

even more than i first thought

Please read the other review first On Sunday 19th July I travelled to Manchester from Bournemouth to take my mother to the Co-Op bank in Balloon Street Manchester, where I thought I would get some answers about the appalling customer service off the bank. What a joke. First of all the lady I was...

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Competitiveness of APR
Product package
Quality of Customer Service
Reward Scheme
Additional Charges

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