Advantages None whatsoever.
Disadvantages All contact and services from them.
In 2003 we were buying a property for the first time and needed a mortgage. Co-op was chosen because of employment, we thought it could be an advantage if there were any issues.Hmmm, how wrong we were.
They gave an excuse that there was only one party registered for conveyancing at the business we wanted to use, and they required it to be two people. We proved to Co-op that our people complied with their conditions.
Firstly Co-op were trying to force us to use their "approved" conveyancer, at a cost 3 times that of the people we wanted to use. Maybe this was something to do with them getting a payment for the referral?
They then said that we couldn't use them because of our conveyancers insurance not being adequate. We proved that it was adequate.They then said that our conveyancer wasnt qualified or registered, again we proved them wrong. One excuse after another followed.
This carried on until I was speaking to the conveyancer about these problems and us both looking through their files of "you are approved by ?????? bank to conduct conveyancing, etc".
I spotted a letter of approval for C.I.S. mortgages (Co-operative Insurance Services), so immediately rang Co-op Bank about this.
Finally they gave in after a lot of pressure.We didn't want to reapply for a mortgage with someone else, as we would have lost the property due to one thing and another.
Plus the price quoted was good.They forgot to do it.
So we ended up with a panic to get immediate cover as soon as we found out it had been missed.
If it wasn't red tape, unreasonable requests, long waits, lost letters, it was poor service from the staff.Luckily we decided to forget them and go elsewhere, which has been the best decision we made.
It is now over 3 years later and after complaints to them approximately every 3 to 6 months about them having the correct details they are still sending mail about our accounts to our old addresses and current address.
We constantly get junk mail and account relating mail to our current address, my old address and my partner's old address.
I mean we get 3 identical statements, one sent to each address, even though when we speak or write to them they only have our current address listed!This also happens with junk mail, which we have asked to be stopped. They told us that theyve had problems with the list of people that dont want promotional mail, and they can't get to the bottom of it, so basically expect to get junk mail.
They are breaking the Information Commissioners rules with this, but dont seem to care.We are looking at getting a court order to force them to correct their failings.
Once we were explaining the issues of mail problems to a member of staff, and he told us that he used to have a Co-op mortgage, but he repaid it 3 years ago.
|Efficiency of service|
|Competitiveness of charges/rates|
|Staff courtesy||Very Poor|
|Promptness of service||Very Poor|
|Online - Content/organization of site||Average|
|Online - Reliability/speed of site||Poor|
|Online - Ease of applying for products||Very Poor|
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