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48 Reviews

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Now I have cranked the ratings high and said 'excellent' to everything, but I mean it! If you want a bank that are awfully kind, who offer free coffee and tea at their branches, who have a very... more

User Reviews

for Co-operative Bank

Rating Summary based on 48 reviews

  • 5 Stars
    17
  • 4 Stars
    8
  • 3 Stars
    6
  • 2 Stars
    7
  • 1 Star
    10

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  • 2.7
  • 3.0
  • 3.2
  • 2.9
  • 1.5
  • 44 of 45 Ciao users found the following review helpful
    Picture of phoenixgreen

    phoenixgreen

    User recommends the product

    Advantages Advantages Ethical, Environmentally Conscious, Customer Led.

    Disadvantages Disadvantages In my eyes, none at all. It's all good.

    "If you want to change the world, be that change" - Mahatma Ghandi *****Introduction***** I have lots of bank accounts - no money I hasten to add - but lots of bank accounts. So I feel I have lots of experience in this area, and know a good bank when I walk into one! My first ever bank account, when I was a mild-mannered teaching student with a huge overdraft and a penchant for beef and tomato flavoured pot noodle and vodka, was with the Co-operative Bank. I kind of walked into this account by default, given that my parents had always banked with the Co-op and as I didn't really have a clue ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of mentalmickey100

    mentalmickey100

    User recommends the product

    Advantages Advantages Very Friendly Staff,

    Disadvantages Disadvantages Tell you when i find any.

    Well you are probably wondering from the title what i am going to write about. Was i in so much trouble that i was going to take my own life. Was i in such a mess that i thought about running away and just trying to start a new life. Well i will explain, i started work for the co-op 5 years ago roughly, and i decided to also open a co-op bank account to get my wages paid in there monthly. I Went to the local branch, they was very very helpful, asked me what kind of bank account i would like, if i would like an overdraft on my account. what kind of account it was for, i explained it was for ... more
  • 81 of 81 Ciao users found the following review helpful
    Picture of Cazz

    Cazz

    User recommends the product

    Advantages Advantages fantastic ethical policy, can be friendly and 'human'

    Disadvantages Disadvantages just not very good at providing banking services!

    I chose the Co-operative Bank for all the right reasons. I care about human rights, fair trade, the environment and sustainable development - there doesn’t seem a lot of point donating to a charity which is going to save the earth/children etc, then depositing my money in a bank which will lend it to multinational corporations with scruples reflecting all that is worst about globalization. The Co-op’s ethical investment policy, upon which they have just consulted every member for review, is a radical charter for good in a world full of greed and corruption. So some years ago, when ... more
  • 39 of 39 Ciao users found the following review helpful
    Picture of carl_1_uk

    carl_1_uk

    User recommends the product

    Advantages Advantages EXCELLENT CUSTOMER SERVICE, MAKE YOU FEEL LIKE A CUSTOMER INSTEAD OF A PROFIT

    Disadvantages Disadvantages NOT ENOUGH BRANCHES

    I have just opened a bank account at the Co-Operative bank, and I would like to share my views with you, I will start of with; Customer Service I have really got to say the customer service that you get from the bank is second to none, I have only had dealings with call centres, and lets admit call centres don’t hold the best of reputations, but I find that they really do try and help, and are definitely not afraid of conversation, not only do you get the financial advice that you are asking for you also get a nice friendly person sat at the other side of the phone, who seems like they ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of Biffa

    Biffa

    User recommends the product

    Advantages Advantages Friendly staff

    Disadvantages Disadvantages Not many branches

    I have to admit thatr I adn't used my co-op account for years until about 3 years ago when I had a rather large falling out with Barclays, but since then the Co-op have been rather good. As a plain current account, I was quite surprised when I rang to ask for an overdraft and was told I was already approved to have £1000!!! WOW! Ok, so it cost me something like £15 to set it up, but for that I get a £1000 overdraft until June 2001. The customer service helpline is quite easy to use, with all the staff that I've spoken to being really helpful and polite. The internet banking side is also easy ... more