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I have sent quite a few parcels through collect plus because it is some way cheaper than using Royal Mail for small parcels of around 4-5 kgs and you get tracking included. The conveinence of using my local shops to drop the parcel off is also good. However, the service is a bit of a let down. They say that delivery time is 3-5 working days. Well in most cases it is, but in a few it is not and it's those few which ruin the whole thing.
Firstly, the machines that are used in the shops are slow if your dropping in more than one parcel. You tend to hold up the shop queue as you wait for the printouts. Secondly, parcels seem to dissapear for days on end. They get picked up from the shop, get to the sorting depot and there they sit for days on end. I've had parcerls sit there for 6-9 days without moving anywhere. It's only when you ring up and complain that they get them out on the van for delivery and offer to refund your money. So some parcels have been taking 14 days. No explantion has been forthcoming.
Also wrap your parcels very well as Yodel do all the deliveries and they tend to pile it high and throw them around the vans.
It isn't good enough. So for the odd parcel thats not urgent it's ok but for regular sending your better off paying a bit more and getting a better service elsewhere. I use UPS, Interlinkexpress and Citylink with no issues at all.