Hi, I'm back
I've been reading through my old opinions and i'm a bit shocked at how terrible they...
Hi, I'm back
I've been reading through my old opinions and i'm a bit shocked at how terrible they were, only wrote a couple of paragraphs. Can i pretend they were by someone else until i get time to update them? lol
Member since:21.03.2001
Reviews:43
Members who trust:35
Quite a few ops ago, I wrote about the obnoxious staff at a store that will remain nameless (H Samuels) and I sent myself on a mission: To Find the Best Sales Staff in Bedford.
And guess what, nope, I still ain’t found it.
I’ve read a lot of opinions where it is the sales staff that is letting a store down, and Comet is no exception.
~ The Plan ~ I wanted a DVD player, no more than £200, and since comet were offering three DVD’s with every DVD player they sell it was obviously the obvious choice. Comet is quite far from where I live, and since I don’t have a car, I looked at Comet’s site on the Internet to see what they had to offer. Now the website is pretty good, great layout, easy to negotiate and quite a wide selection of products. Prises are not too bad either. I found what I wanted, the ProlineDVD 2000. I considered buying it over the Internet, but decided to on a compromise, I’d phone my local store, if they didn’t have it, then I’d borrow my mother’s credit card and use the computer to buy it instead. Now all I had to do was phone the store, now that couldn’t be too difficult, could it?
~ The Phone
Call ~ The phone rang for ten minutes before someone answered, but I didn’t mind, it’s a busy shop so maybe they can’t get to the phone, it was the response I got that annoyed me. Here’s a script of the conversation:
Sales Guy: Yeah? What do you want?
Me: Hello?
Sales Guy: Oh sorry, I thought you was my boss? [Pause several minutes whilst trying to remember what he’s supposed to say] Can I help you?
Me: I was wondering if you could tell me if you have a product in stock?
Sales Guy: Why?
Me: Because I would like to buy it.
Sales Guy: Well, if you’re going to buy it you’ll have to come to the shop anyway so you don’t need me to tell you.
[Phone is put down]
Such excellent people skills, don’t you think. Since I still hadn’t solved my problem, I tried to phone again but each time no one answered. So in the end, I had to get two buses and walk a couple of miles in order to get to Comet to find out if they had the product I wanted.
~ In the Shop ~ I think everyone’s been to a Comet, but just incase you haven’t, it is a very large store selling fridge’s, freezers, cookers, computers, TV’s, videos, mobile phones and DVD players of course. The Bedford store had seven sales staff on the shop floor when I got there, there was two customers, one buying a TV and another buying a fridge. This seemed great, as the number of staff should mean that I could get served pretty quickly. I went up to the counter, and explained what I wanted and a smileless guy told me he’d find out for me. After several attempts of trying to use the computer who finally discovered they did have the DVD player, so of course I was very happy, until I was told that I wouldn’t be able to buy it until Steve was ready. Who’s Steve you’re asking (As was I), he is the member of staff helping the old lady choose a TV (I noticed he was pointing at the most expensive) and he has to show me the options of the player before I can buy it. I know the options, I looked at it on the Internet enough times, but they still wouldn’t move to get it for me.
Steve finished 10 minutes later, which wasn’t too bad. The old lady was buying the cheapest TV and he did not seem happy. As soon as she left I found out why, the words he muttered about the woman were vulgar, even by my standards, now I just couldn’t wait for my turn.
Now this should be pretty simple: 1. I point out item. 2. They get me item 3. I pay for item 4. I leave with item
“You don’t want that one” – Steve He said that at least six times, he couldn’t come up with any reason why I shouldn’t buy it, and kept pointing towards one of the most expensive models in the shop. He also told me I did not get any free DVD’s with the model I wanted. I had already checked the notice in the shop and knew that he was lying. I was really to the point where I wanted to punch him. Instead, I calmed down, counted to ten and walked out of the shop.
~ Conclusion ~ Two days later, I had my DVD player, I had my three DVD’s and was very happy. I ordered it off the Internet, as I should have done in the first place. It arrived when they said it would, I got the same ting I would have got in the shop (Although it did cost me an extra £3) and I didn’t have to deal with any sales staff. How did people buy things from there before the invention of their website I have no idea.
Comet Sense, how about a little Common Sense, you don’t have to be nice to the customers, but you at least have to listen to them!
How helpful would this review be to a person making a buying decision? Rating guidelines
A good, fair and amusing Op. Out of all the brainless staffed electrical retailers, Comet is probably the best (only for good deals)
SirLink 06.05.2003 02:20
Great op! And what an investigative flare, I wonder how come you don't work for the BBC's Watchdog!
gekornro 05.05.2003 21:18
Spot on mate. I've had the same problems buying a breadmaker! I was told it was not worth it etc. I DID manage to buy it in the end and guess what. I'm happy with it.
Advantages: They have a good collection of products with staff that are ready to attend immediately. Disadvantages: Do not trust the price promise and some staff lack information on the product specification
poovakode 06.12.2009 ·
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Ciao members have rated this review on average: somewhat helpful
Review of Currys (Shop)
May 24th, 2001
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