Advantages Vast range
Disadvantages Where do I begin? See op...
Home » Shopping » Offline Shopping » Electrical Shops » Comet (Shop)I’ve thought long and hard about writing this opinion. I try to ensure that all of my opinions are balanced and show both good and bad sides of whatever it is that I am reviewing. Having stumbled across this category when looking for something to write on, it occurred to me that I really should write about an experience I had with Comet last year when I bought a new cooker.
Firstly, let me give you a little bit of background. In April 2002 myself and Mel, who was 6 months pregnant with our second child, moved from Braintree to Chelmsford. The house itself needed some work doing to it, but was generally in a pretty good condition. As with all house moves there was a couple of things that needed changing which we didn’t know about until we had moved in. One of these was the gas cooker, which didn’t seem to cook anything properly.It took a few months to save up the money to get a new cooker, and in early August 2002 Mel and I went shopping for a new cooker. After visiting several stores we came across Comet, a store that I had never been too keen on following problems that my parents had have many years before. However, Comet were in the process of moving from their existing site, at the end of an Industrial Estate, to a bigger site based at the entrance of the same estate. This meant that they were running down the stock in their current store, which in turn meant that there were several goods available at knockdown prices.
Bearing in mind that by this stage Mel was expecting any day, and we had a 21 month old who was quite happy to show us exactly what the phrase “Terrible two’s” would be bringing us in a few months time!Below is a copy of the letter that I wrote to Comet customer service to explain why I was unhappy with their service. As a point of reference, this was dated 15th October 2002, some six weeks after we had bought an ex-display cooker from the store. I have changed the names of the staff that were written to.
Dear Sir / Madam,Firstly, can I please draw your attention to the fact that I have CC’d this letter to both Rob C, Managing Director, and “A”, Chelmsford Store Manager, as I feel that Mr C should have his attention drawn to the level of service offered by his company, and “A” should see what I have written about his store, and his staff.
On 28th August this year, I bought from your old Chelmsford store (Store number 782) a hob and cooker which were both offered as manager specials. The cooker, as I remember, had a clock and temperature gauge at the very top which, when delivered, was missing.I paid for installation of these items, and an engineer was booked to come out a few days later, after the goods had been delivered, to fit the appliances.
When the engineer turned up, he fitted in our oven for us without too much of a problem, but was unable to fit the hob due the fixing kit being missing. He didn’t have any spare parts to carry out the fitting of the hob, and so told us that we would have to contact Comet and get the goods in ourselves and arrange for the hob to be refitted.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment