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2 Reviews

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We purchased 3 Compaq monitors for our office and in the first 6 months, 2 went bad. We called HP/Compaq each time, and although I did have to repeat myself to two different reps and satisfy them... more

User Reviews

for Compaq, Customer Service
  • 33 of 33 Ciao users found the following review helpful
    Picture of Andy0304

    Andy0304

    4 Stars Service As Good As Their Products 23/10/2004
    User recommends the product

    Advantages Advantages Free Email Support, Local Rate Telephone Support, Very Helpful Website

    Disadvantages Disadvantages Opening Hours of Support Lines

    About 12 months ago I bought a new PC from PC world in Charlton, for those of you that have read my review on Mastercare will know all about that purchase I why I made it. Although I walked into PC World not knowing what I was going to buy, would it be a desktop, a tower or a laptop? After some great advice from a member of staff by the name of Ash I came away with a new Compaq Presario S4500UK. Included in the package was a Compaq flat screen monitor, keyboard, mouse, CD and DVD ROM drive as well as CD / DVD re-writer and finally an Epson Stylus inkjet printer. The PC came pre-installed with ... more
  • 1 of 5 Ciao users found the following review helpful
    Picture of 87guitars

    87guitars

    5 Stars Great Service for defective product 13/09/2011

    Advantages Advantages Very fast overnight replacement of defective product.

    Disadvantages Disadvantages No warranty if used with other than HP/Compaq computer. Phonecall takes time.

    We purchased 3 Compaq monitors for our office and in the first 6 months, 2 went bad. We called HP/Compaq each time, and although I did have to repeat myself to two different reps and satisfy them that we had taken steps to isolate the problem to be the monitor and not the cord or computer, and although we had to wait on hold for a number of minutes for a confirmation number, they did send out a new monitor each time which arrived within hours. I called at 8pm last night and the monitor was in our office at 9am today. One thing to note, they will not honor the warranty if you tell them you are ... more