Advantages Free Email Support, Local Rate Telephone Support, Very Helpful Website
Disadvantages Opening Hours of Support Lines
About 12 months ago I bought a new PC from PC world in Charlton, for those of you that have read my review on Mastercare will know all about that purchase I why I made it.Although I walked into PC World not knowing what I was going to buy, would it be a desktop, a tower or a laptop? After some great advice from a member of staff by the name of Ash I came away with a new Compaq Presario S4500UK. Included in the package was a Compaq flat screen monitor, keyboard, mouse, CD and DVD ROM drive as well as CD / DVD re-writer and finally an Epson Stylus inkjet printer.
The PC came pre-installed with Microsoft Windows XP Home Edition so there was no hassle of having to install an operating system when the PC arrived. All I had to do when I switched the PC on was to register my details via the Compaq website in order for the warranty etc.After getting everything up and running I could not have been more than pleased with my new PC, it had everything I wanted. Although it was an expensive PC it was definitely worth the money. I had also paid out to have it again covered by a Mastercare Coverplan Agreement in case anything was to go wrong.
Well that’s exactly what did happen. After a couple of months a friend of mine at work lent me Windows XP Professional which after upgrading to this had decided that this was a much better product and he was normally right when it comes to PC advice so I went with what he said.I took the CD home and put it into my CD drive, it auto ran as usual and the setup programme for XP Pro started to run. Everything at this point appeared to be going really well with the install, it was going smoothly. So as far as I was concerned this install would complete without a problem. How wrong was I?
After part of the installation the PC reboots itself and this is where the problems began. The setup would not continue, but at this point the PC gave me the option of entering the Home edition so I did. After various attempts of trying to get the XP pro install to continue I gave up and decided to completely uninstall what I had started and go back to the Home Edition. This then caused more problems.After a reboot of the PC nothing worked, and when I say nothing I mean absolutely nothing. When the PC starts you get the word Compaq across the screen before the PC continues with the reboot and accesses Windows. Only this time it would not work.
I tried various different things, but nothing, what ever I did would not work. So I was left with no other option but to call PC Service Call, the company that works on behalf of Mastercare. After about an hour on the phone to them they were unable to solve the problem and suggested I contacted Compaq.Obviously due to the fact I had no PC access at this point everything had to be done over the phone. As usual with these help lines the numbers are not cheap to call. The only good thing with Compaq was that the number I had to call was a 0870 so was charged at 0.79p per minute so this was not too bad and would hopefully be able to solve my problems.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment