Advantages The two days in-centre training is "OK"
Disadvantages Apauling customer service, *********, holds you back.
Where do I start?Firstly I would like to say that you can do any of the courses they offer, off your own back for about quarter of the price. For quarter of the price you pay you could get all the study materials they provide, pay to sit the exams and probably resit them a few times if needed. I learnt the hard way that it is absolutely not necessary to pay to do these courses through a training provider and especially not with CT. All you are paying for is a few exams that would cost just over £100 per sitting, a few books worth £50 each and some testing software worth about £50 per exam.
My first bad experience was after I paid for the MCDST course. Three weeks had past after I had filled in the enrollment forms and the direct debit instructions and there was still no sign of the study materials. I phoned them to ask where they were and they told me that they would find out where they are and call me back. After 3 days of phoning various people to chase this up, I was told that the courier had the package with them and were holding it because they couldn't find the address. I agreed that i would go to the depot to pick up the materials as I was keen to get started. When I reached to depot they looked for it, but couldn't find it and told me to call the company. After the weekend I called CT and asked them if they had received it. They said that they had and I agreed to go to Dudley to pick it up myself. I eventually got the package and then it became obvious why I hadn't received it. They had put the wrong address on the parcel!This was around Christmas time and I was just happy to have my study materials and was looking forward to getting on with the course and looking forward to a better life. After one week I received a letter saying that I was late in submitting course work. I phoned them about this and asked why I was receiving this already and was told that they I had started the course in October and they expected coursework. I asked the man over the phone why this was since I hadn't even paid for the course in October. He said "I don't know but someone will call you tomorrow".
A few days passed and no one had called. I sent them an email asking the same question and eventually I had a reply saying that they could extend the date for me. So I called them and they did this.One other problem around this time was the direct debit instructions which they seemed to struggle with. When the second payment was due I received a phone call saying that they couldn't get the payment from my bank account. The next day I spoke to the bank and it turned out that the direct debit had never been set up. I called them and asked them to send out the form again, but nothing arrived. After a month waiting I decided to clear the payments by phoning and paying by credit card. I was told that my account was cleared and I would get a receipt to confirm this. I have never received this.
I carried on with the course and submitted my mock exams until I was ready to take the exam and received a letter inviting me to take the exam.
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