Confused.com

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Confused.com

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Review of "Confused.com"

published 02/10/2002 | BNibbles
Member since : 08/10/2000
Reviews : 608
Members who trust : 174
About me :
"Sorry but our editorial and strategic line may lead us to refuse products for which no single merchant sends us offers" . How about "We don't have a link to it, so we don't want your product suggestion?
Super
Pro Simple one-stop approach to car insurance searches
Cons Is it just a front for Admiral & Elephant
very helpful
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Cost of service

"Confused It Might Be, Expensive I Isn't"

Like a lot of people, I’m forever trying to do something to keep my motoring costs within reasonable limits, particularly my insurance. My wife and I have a car each, and for reasons that are lost in the annals of driving history, I tax and insure both of them – and there’s me on a pension and she’s still in full time work – bummer!

It only struck me the other day, that in a few month’s time, once I’ve paid the mortgage off, my two largest annual bills will be Council Tax and Car Insurance, both of which go up out of all proportion to inflation. This all makes a mockery of the security afforded by an index-linked pension, unless of course some kind soul keeps all other prices at below inflation rates (yeah right, dream on, Chris). Something needed to be done. Of course, getting her indoors to run her own bloody car would be a start!

Last year, and earlier this year saw us taking delivery of two new cars (oddly both funded by me again – am I doing something fundamentally wrong here, or what?).

In November last year, we got our hands on one of the first right-hand-drive Smarts, and in March this year, a Toyota Yaris T-Sport added itself to the Nibbles stables.

In the case of the Smart, my previous insurers wouldn’t touch it, because at that point they assumed that right-hand drive meant that it was an amateur modification. Hence I started from scratch with Allianz-Cornhill at a not-unreasonable £341/annum. The other car was taken over by Admiral for a fee (it being somewhat sportier than the Nissan Micra it replaced). Even so, I didn’t feel the £402/annum being charged was unreasonable given the London area postcode and GTi pretensions of the car.

Then whilst idly channel-surfing on Sky Digital the other night, I chanced upon a commercial for www.confused.com. Now there’s a name I could identify with!

USING THE SITE

So I gave it a whirl. The web site’s front page was merely an invite to new and existing customers to log in.

Then merely by inputting the registration number of the car to be insured, THEY tell YOU what car you have – annoyingly the Smart still showed up as Left Hand Drive so maybe even DVLA think it is too. You can however, also input your car details manually.

Extra screens come and go, asking all the usual details, age, postcode, number and identity of drivers, blah blah blah. In the same spirit as the automated car details screen, you only have to confirm your house number, having given them the postcode.

I know from what others have said, that this is all very well but if you live in a new road for instance, you might as well be on another planet until these people pay for the latest version of the postal database. However, I’m an old git, and I’ve lived here for years, so I can only take as I find.

One tip I’ve found works for me, is to have a serious think about how much voluntary excess you can afford. Why not bank a few hundred quid in a high interest account for a rainy day and offer to pay more towards any claim – you can still get the money back through your uninsured loss insurance if you’ve someone to claim against.

This says a lot about you, and seems to have a very salutary effect on the quote given, and is a good idea if you can afford it.

THE RESULTS

For some obscure reason, I requested a quote first for the T-Sport a few days ago, even though the renewal date wasn’t until Spring next year. This meant lying about the renewal date just to get the search engine on the move – for obvious reasons, they don’t like giving a quote with too many months life in it, given the turbulent conditions in the insurance market. However, within minutes, my e-mail box was “pinging” with details of the quote, and YES they would have been cheaper had I been renewing in the next couple of months. £120 cheaper to be exact.

Then I received a follow-up phone call from the firm selected. I honestly can’t remember who it was, because I was just tinkering and not about to do business. However, the principle is established, www.confused.com looks like it will be 10’s of £’s cheaper next year too. Pretty impressive stuff since I used last year’s premium as the guide price to beat!

Now we get down to the quote I’m most likely going to take them up on. Today (25.09.02) I input the Smart details into the machine. I didn’t have to lie about the renewal date this time – early November 2002 falls within the time span of the validity of any quotes given in late September. Here again, I used last year’s premium as the guide price, knowing full well that insurance has never been known to get cheaper. Once you’ve reached maximum no-claims-bonus, there’s no place else to go.

Hey ho! Ping goes the e-mail, and yes, you guessed it, they can beat my last year’s premium by £100, and still give me Protected NCB, unlimited screen replacements etc. etc.

I followed the link through to the selected insurer, in this case, Elephant.com where I was shown a summary of the quote, and the expiry date of its validity. All useful stuff. I haven’t had the phone call yet, but this is one deal I’ll probably be taking them up on.

Not bad eh? A potential saving of £240 and I didn’t even have to do any leg work!

As a footnote, I went back to their site and looked at the “About Us” section. They are, surprise, a subsidiary of Admiral, as I believe is Elephant too. However, if their brief is to trawl for cheaper insurance, then presumably they have to favour non-Admiral companies where relevant, otherwise it wouldn’t be long before someone realised that they are only a front for Elephant. It was Admiral who didn’t want to touch the Smart last year. Any way, Elephant can’t help being cheaper, can they?


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Comments on this review

  • Sweary published 13/11/2003
    Oops! I lied, having checked my documents more closely I find that Diamond ARE a subsidiary of Admiral.
  • Sweary published 13/11/2003
    Interesting, two reviews resulting in business for Elephant. I used confused and my cheapest quote was somebody called Diamond. As far as I can tell they aren't an Admiral subsidiary....
  • glitterprincess published 03/10/2002
    Thanks for this op, I'm importing a car and am starting to look around for cheap quotes, so I'll definitely be trying this one. :) Jami
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Product Information : Confused.com

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Listed on Ciao since: 02/10/2002