Disadvantages too many to list
I think the title of this review says it all really, but ill go into more detail anyway.
We originally decided to go with countrywide, after a recommendation from the estate agent, this was one of the biggest mistakes we've ever made!!
Wed heard nothing from them, so by the following wednesday, my wife decided to give them a call, spoke to some random in cardiff, who had no idea about our case, and then proceeded to tell us, there was a lot of paperwork missing, that we hadn't sent back, even though the week before, wed had written confirmation, that everything so far had been received by them. we then asked to speak to someone more senior, to try and find out exactly where we stood with regards to our purchase.We were then told that additional searches needed to be carried out, and that they required us to pay more money to get these searches done, again we obliged and paid them the money.
Things went down hill further from here, took them nearly 5 weeks to get these additional search results back, our mortgage provider needed some paperwork from cwpl, cwpl in fairness did send it, although this didn't contain all the information our lender needed, so they re sent it. Only problem with this was, they sent the original document, so again it was wrong. My wife then rang the lender to find out exactly what information they needed. She then rang cwpl and told them, they had to write it down as they weren't aware of what they needed to send.After this debacle, we decided to ring cwpl every day, to chase things up, as this was the only way that results could be achieved. At first they try to fob you off, by blaming the other sides solicitors, then blame us for not sending paperwork back. This got too much, so we asked for the complaints procedure, couldn't believe it when they asked "why?"
During all of this, we were getting almost daily phone calls from the sellers estate agents, asking for updates, he didn't even ask us what solicitors we were using, he'd put 2 and 2 together, judging by how long things had taken, his words "they're f@@@ing useless!!"
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