Advantages Excellent customer service, quality goods
Disadvantages Slightly inflated prices
SERVICEAfter a horrendous episode with MFI, it was a joy to find a high street furniture retailer who actually looked after the customer.
After hunting round many furniture stores within Stevenage, looking for a sofa.It was a pleasure to walk in to Courts and receive outstanding customer service from the sales lady.
When we found the sofa we wanted, she sat down with us and went through all the features and options; again she let us lead the conversation, offering ideas and suggestions along the way.
Even with the optional extras, like the fabric warranty and guarantee, she explained it all too us, but she was not pushy. All of which we took up, by the way.
They were courteous, well mannered and thoughtful. Although it was a struggle getting the sofas in, they did it with patience and care.
As a result of this great service, we have just placed an online order for a coffee table with Courts to with our new sofas.
The two and three seater sofas are well made and attractive. They fit well within our lounge. They are both made of high quality materials, and both came with a free 5 year parts and labour guarantee.
|Type of Product||2 and 3 seater sofa|
|Price of Product||£1500|
|Value for Money||Reasonable|
|Wide range/choice of products?||Good|
|Helpfulness of Staff||Helpful/Knowledgable|
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