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After a horrendous episode with MFI, it was a joy to find a high street furniture retailer who actually looked after the customer.
After hunting round many furniture stores within Stevenage, looking for a sofa.
It was a pleasure to walk in to Courts and receive outstanding customer service from the sales lady.
She was courteous, knowledgeable and a good humoured. She gave us enough space to look around, but let us know that she was there is we needed her, which is a welcome change after feeling pressured by sale people in other stores.
When we found the sofa we wanted, she sat down with us and went through all the features and options; again she let us lead the conversation, offering ideas and suggestions along the way.
Even with the optional extras, like the fabric warranty and guarantee, she explained it all too us, but she was not pushy. All of which we took up, by the way.
I'd like to mention the guys who delivered our sofas. They did an outstanding job getting both the three and two sofas up the stairs and into our first floor flat.
They were courteous, well mannered and thoughtful. Although it was a struggle getting the sofas in, they did it with patience and care.
As a result of this great service, we have just placed an online order for a coffee table with Courts to with our new sofas.
The two and three seater sofas are well made and attractive. They fit well within our lounge. They are both made of high quality materials, and both came with a free 5 year parts and labour guarantee.
My brother works at MFI so I get discount, otherwise I might have considered moving to Courts! C xox
Plymyphil 26.01.2004 00:49
I hate buying furniture - always a duff deal - Phil
MadCat 26.01.2004 00:32
Courts staff don't seem to have the same "pushiness training" that other stores' staff seem to get - a nice change! Some more detail about the actual furniture ranges and delivery times and charges etc could be helpful to add though, but I thought your review was very good on the points you covered.