Advantages they were local to us, had a good rate at the time.
Disadvantages debits were never taken on time, staff were not always very helpful
I have had a Coventry Building Society account all of my life. When I was small, they gave you a little blue money box in the shape of a house, and it had a funny silver key, they were brilliant. The interest didn't seem too bad either.I kept up a savings account with them, and when we were looking around at lenders when we moved house, the best deal at the time was the Coventry Building Society.
We had a debit set up with them on a set day to ensure the money went out on time. They were forever taking the money too early and this meant that either the money wasn't there yet, or it messed up other debits going out of the account. It gave us no end of trouble.The statements never seemed to arrive when they should, and the staff never seemed to what to know if you phoned them with a query. I think the most insulting thing was when we took out the mortgage with them, we were sent a free gift over the phone, it was a soft sponge pig with their name and address printed on the side of it. What use is that to anybody????
Subsequently, we moved the mortgage.
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