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pmcg01

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Member since:07.11.2004

Reviews:12

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Efficient customer service

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08.11.2004

Advantages:
A mutual with good customer care

Disadvantages:
No branches near me

Recommendable Yes:

Detailed rating:

Competitiveness of APR

Product package

Additional Charges

Security and Privacy

Quality of Customer Service

Reward Scheme

Ease of Application

2 Ciao members have rated this review on average: helpful See ratings
helpful by (100%):
  1. The_Glasgow_Superstar
  2. AnitaM
  3. Bollinger28
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I have a basic internet savings account, and I have been impressed with what I have experienced so far.

The customer service is very good and very prompt.

When I completed an application it was very simple and when I posted documents on a Sunday, they were back in my hand on the Tuesday - so credit to Royal Maill too.

Whenever I have had the need to call I have spoken to a helpful person.

I fund my account by a regular direct debit, tbough due to them changing some procedures I don't think I can increase this now - can't remember why and could be wrong. Anyway I also have a cash card that can be used in any LINK ATM which is handy for immediate withdrawals as there is no Scottish branches.

You can also deposit and withdraw via their website, which is simple, but clear and efficient., allowing you to do everything.

Statements for my account is every six months and they too are clear and simple.

Interest can be paid to your account or another nominated account. It is not the best but is not the worst either, and for an instant access account you can not really complain.
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Comments about this review »

NURSE_BETTY 08.11.2004 00:25

not quite sure this would be fro me... but sounds good for you!!! mair x

mmpr 08.11.2004 00:23

There are so many Building Societies and Banks to choose from. I'm glad you've found one that works for you. ~ Mark

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