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I have a basic internet savings account, and I have been impressed with what I have experienced so far.
The customer service is very good and very prompt.
When I completed an application it was very simple and when I posted documents on a Sunday, they were back in my hand on the Tuesday - so credit to Royal Maill too.
Whenever I have had the need to call I have spoken to a helpful person.
I fund my account by a regular direct debit, tbough due to them changing some procedures I don't think I can increase this now - can't remember why and could be wrong. Anyway I also have a cash card that can be used in any LINK ATM which is handy for immediate withdrawals as there is no Scottish branches.
You can also deposit and withdraw via their website, which is simple, but clear and efficient., allowing you to do everything.
Statements for my account is every six months and they too are clear and simple.
Interest can be paid to your account or another nominated account. It is not the best but is not the worst either, and for an instant access account you can not really complain.