Csl Sofas

We have never had to buy a sofa until this year, as we have previously had different ones passed to us from various relatives who were replacing their own suite. We have been desperate for a new one for ages, but were put off because our cat had a bad rear leg, and when he jumped up onto the sofa, he would sometimes fall back off and end up catching the leather with his claws. The settee was just scratched to death, and the cushions were so poorly padded. In January we sadly had to have the cat put down, so we immediately decided it would be a good time to get ourselves a new sofa. Because we ... more

I generally don't have a problem with supplier of good. Most of them are pretty good dealing with any customer complaints but CSL is the worst I have seen. We ordered a sofa in store on 23rd Jan 2012 and was promised the delivery would be 13 weeks. The sofa arrived duly after 13 weeks but on delivery it was all scratched and had marks all over it during handling in transit. We did not accept the delivery and sent the sofa back. This is where the problems started. The sofa was sent back end of April. CSL claimed it was a minor scratch and that rather than give us a new sofa they will repair and ... more

We spent 2.4k on a suite from CSL in 2008, we thought we had bought well, the furniture looked well made in the showroom, on delivery we noticed that on one chair the edge of the chair front was lower than the other, we called out CSL to inspect it, "your imagining it, there's nothing wrong with the chair" was their reply. They refused to do anything with the chair except pushing the seat stuffing around. After 12months the seat on the other chair and the centre of the two arms collapsed; CSL charged £47.50 and sent out a technician to inspect who said we had been mis-using the chair, they ... more

After i visited a few other furniture stores in the gateshead area and was hounded by sales people i walked into CSL and the atmosphere was unbelievably different. A couple of the sales men greeted us they told us if we seen anything we were interested in just to approach them and then left us to have a leisurely look round the store on our own. After seeing a suite we were interested in i approached PETER TOSE a fellow mackem who immidiately told us everything we needed to know about the suite in a friendly and unpushy manner. I then decided i needed more time to think about things so went ... more

Watch out for this company- they will let you down. The customer experience was good in the shop but since subsequently parting with more than £2k the service has been rubbish. First they delivered a broken sofa. This has been broken, repaired and subsequently sold as new. I rejected the first sofa and have been let me down every time I have spoken to them since. If you need to call them, expect to spend up to an hour waiting for them to answer the phone....They will make you lots of promises but I guarantee you will be disappointed in the end. Dont be swayed by the sales people, there are ... more