Csl Sofas

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5 Reviews

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After i visited a few other furniture stores in the gateshead area and was hounded by sales people i walked into CSL and the atmosphere was unbelievably different. A couple of the sales men... more

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for Csl Sofas

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27 of 27 Ciao users found the following review helpful

cha97michelle

Member since 12/12/2005

Reviews written: 400

Now are we sitting comfortably? 20/07/2011

Advantages large range, helpful staff, interest free credit.
Disadvantages salespeople are a bit stalker ish until you make a purchase

We have never had to buy a sofa until this year, as we have previously had different ones passed to us from various relatives who were replacing their own suite. We have been desperate for a new one for ages, but were put off because our cat had a bad rear leg, and when he jumped up onto the sofa, he would sometimes fall back off and end up catching the leather with his claws. The settee was just scratched to death, and the cushions were so poorly padded. In January we sadly had to have the cat put down, so we immediately decided it would be a good time to get ourselves a new sofa. Because we ... more
0 of 1 Ciao users found the following review helpful

MrsGordon

Member since 14/05/2012

Reviews written: 1

Suite review 14/05/2012

Advantages Very comfortable suite
Disadvantages no disadvantages

After i visited a few other furniture stores in the gateshead area and was hounded by sales people i walked into CSL and the atmosphere was unbelievably different. A couple of the sales men greeted us they told us if we seen anything we were interested in just to approach them and then left us to have a leisurely look round the store on our own. After seeing a suite we were interested in i approached PETER TOSE a fellow mackem who immidiately told us everything we needed to know about the suite in a friendly and unpushy manner. I then decided i needed more time to think about things so went ... more
0 of 1 Ciao users found the following review helpful

tpuffett

Member since 28/02/2012

Reviews written: 1

Watch out for this lot - they will let you down.... 28/02/2012

Advantages Good sales people
Disadvantages Rubbish customer service once they have your money...

Watch out for this company- they will let you down. The customer experience was good in the shop but since subsequently parting with more than £2k the service has been rubbish. First they delivered a broken sofa. This has been broken, repaired and subsequently sold as new. I rejected the first sofa and have been let me down every time I have spoken to them since. If you need to call them, expect to spend up to an hour waiting for them to answer the phone....They will make you lots of promises but I guarantee you will be disappointed in the end. Dont be swayed by the sales people, there are ... more
0 of 4 Ciao users found the following review helpful

JSCRUBY

Member since 15/11/2011

Reviews written: 1

Avoid CSL ! 15/11/2011

Advantages Good sales pitch and friendly sales staff, (the nice fluffy bits)
Disadvantages VERY poor after sales, an "independent" assessor employed by them, and downright lies

Bought a sofa from CSL June 2010. Sales staff were excellent, delivery on time and professional....that's where the good times ended 14 months on, the tan on the sofa has peeled revealing a lighter tan leather beneath. first complaint ignored, second complaint made and CSL contacted me (after the 12 month guarantee had expired), telling me that the upholstery was no longer covered by guarantee but I could have a visit to assess for an additional £47 fee. After much arguing, (and having obtained an independent report stating that the hide used was inferior and the tanning process had caused the ... more
0 of 9 Ciao users found the following review helpful

branster

Member since 06/04/2012

Reviews written: 1

SUPERB CUSTOMER SERVICE, HIGHLY RECOMMENED!!!!!!!! 06/04/2012

User recommends the product

Advantages Absolutely Brilliant customer service, Friendly, polite and helpfull. Thankyou Paul xx
Disadvantages Nothing was Negative

Superb Service From Paul at CSL Never bought anything over the phone before but the service I got was absolutely superb. Good honest advice about all aspects of my purchase. I will definitely buy from CSL again in the Future and Paul thank you very much for your patience with me.A+++++++++++++++++++++++++++++++++++++++̴3;+++++++++++++++++++++++ I am going to upload a picture on Facebook and recommend your store to all my friends. I am so happy with this sofa and the advice I was given also the Interest free credit which has helped a great deal. They also asked me how much I could afford ... more