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We have never had to buy a sofa until this year, as we have previously had different ones passed to us from various relatives who were replacing their own suite. We have been desperate for a new one for ages, but were put off because our cat had a bad rear leg, and when he jumped up onto the ... Read review

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Now are we sitting comfortably?

Advantageslarge range, helpful staff, interest free credit.

Disadvantagessalespeople are a bit stalker ish until you make a purchase

"...were kind of similar between csl and dfs, and more expensive at places like Harveys, so we decided as my favourite sofa was at csl we would start there. It was a good decision, as we found that all the models we had seen on the website were available to try in store. We went to the Rotherham Parkgate branch on a Saturday morning in January. As we walked in, we were barely in the door before one of the salesmen left the gaggle to introduce himself ..." Read review

Ciao members have rated this review on average: very helpful

Shabby quality, poor customer service, stay away !!!

AdvantagesGood range displayed in store

DisadvantagesPoor customer service, poor quality of the product, long (6 months + ) delivery time

"...with any customer complaints but CSL is the worst I have seen. We ordered a sofa in store on 23rd Jan 2012 and was promised the delivery would be 13 weeks. The sofa arrived duly after 13 weeks but on delivery it was all scratched and had marks all over it during handling in transit. We did not accept the delivery and sent the sofa back. This is where the problems started. The sofa was sent back end of April. CSL claimed it was a minor scratch and ..." Read review

Ciao members have rated this review on average: very helpful

5 year guarantee isn't worth the paper its written on!

Advantagesno advantages to warranty

DisadvantagesAlways expect to pay for repairs.

"...2.4k on a suite from CSL in 2008, we thought we had bought well, the furniture looked well made in the showroom, on delivery we noticed that on one chair the edge of the chair front was lower than the other, we called out CSL to inspect it, "your imagining it, there's nothing wrong with the chair" was their reply. They refused to do anything with the chair except pushing the seat stuffing around. After 12months the seat on the other chair and the ..." Read review

Ciao members have rated this review on average: helpful

Suite review

AdvantagesVery comfortable suite

Disadvantagesno disadvantages

"...sales people i walked into CSL and the atmosphere was unbelievably different. A couple of the sales men greeted us they told us if we seen anything we were interested in just to approach them and then left us to have a leisurely look round the store on our own. After seeing a suite we were interested in i approached PETER TOSE a fellow mackem who immidiately told us everything we needed to know about the suite in a friendly and unpushy manner. I then ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1tpuffett


Watch out for this lot - they will let you down....

AdvantagesGood sales people

DisadvantagesRubbish customer service once they have your money...

"Watch out for this company- they will let you down. The customer experience was good in the shop but since subsequently parting with more than £2k the service has been rubbish. First they delivered a broken sofa. This has been broken, repaired and subsequently sold as new. I rejected the first sofa and have been let me down every time I have spoken to them since. If you need to call them, expect to spend up to an hour waiting for them to answer ..." Read review

Ciao members have rated this review on average: somewhat helpful

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Product Information for "Csl Sofas" »

Product details

Manufacturer Csl


Listed on Ciao since 21/07/2011

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