Currys.co.uk

Please be aware before parting with your money at Currys, Dixons or PC World

See below, they have their own laws !

I will never shop in a Currys or other associated stores again. Beware if you are thinking of spending
money in Currys, Dixon's or PC World.

After purchasing a Vacuum Cleaner 9 weeks ago which was overheating and cutting
out I thought it would be straight forward to return to Curry's St Helens for an exchange or refund.
(The Vacuum cleaner had only been used on 5 or 6 occasions as we have wood flooring throughout
most of the house).

Anyway, it seems that Curry's stores don't bother with the Sales of Goods Act 1979 and have their own laws.

Never had any problems at any other stores with returning goods and this was actually reported and covered by Which magazine in 2001 stating that staff from stores of Currys and Dixons were wrongly stating that responsibility lay with the Manufacturer. Five years later and they are still at it, passing the buck.

It is Currys responsibility as the seller to resolve the issue and yet Currys refused to take the vacuum cleaner from me. I certainly don't want to have to take a days holiday to wait for them to send out an engineer which
from reading many other reports on other sites tend to not turn up anyway.

From start to finish there was no indication that Currys wanted to help the customer and they simply wanted to pass the responsibility on elsewhere.

Needless to say that after stating the Sales of Goods Act 1979 in the store I was asked to leave the premises by one of their vertically challenged Security Guards stating that I was trespassing on their property!!!

I think that they are in need of some well overdue Consumer Law and Customer Service training, fast!!