Ordered a new laptop PC this morning to pick up from the Currys at Broadfields Retail Park, Aylesbury. Collected it this afternoon and should not have accepted the package I was given - the outer packaging was slightly damaged and just after leaving the store, I noticed that a "void" tape at the bottom of the packaging was already cut.
On getting the machine home, it was immediately clear that the machine had been purchased by someone else and returned to the store for some unknown reason. It was also apparent that someone had (pretty incompetently) attempted to "wipe" the machine.
When Windows Vista started up, I was presented not with the registration dialog I expected from the Acer instructions, but a log-in screen with Vista accounts for Ian and Katherine. If you read this, Ian or Katherine, the cats on Katherine's desktop background are very cute, and the password on Ian's account was rather easy to guess. But any personal files in your documents folders seem to have been deleted - possibly by you, possibly by someone at Currys.
Returning the laptop
The non-new machine was replaced without argument by the member of staff I dealt with this time - the correct package was there and reserved for me. I handed over a copy of this review as it stood and said what this had done for my opinion of Currys. To his credit, he thanked me for my feedback. But when I pointed out the pretty clear difference between the two packages and asked how anyone working there and handling this type of package daily could fail to notice it, he informed me that the man I'd seen the day before "didn't usually work in the PC department". On getting home and opening the packaging, there was one very important difference. You cannot open the internal cardboard box without seeing a tape which says "Please check contents if seal is broken or "void" appears." This tape was missing from the package originally purchased. When peeled off, it reveals a "VOID" label underneath, which is quite hard to remove. Unless Ian and Katherine had removed this and no-one at Currys had the wits to notice, the tape and underlying "void" label must have been removed by someone at Currys.
How helpful would this review be to a person making a buying decision? Rating guidelines
Comment re Currys website: The order was made on the Currys website. I did not just walk into a particular branch and ask for the product.
If Currys website offers a "collect instore" service, the part played by the individual store is part of that service.
anonymili 05.10.2009 16:01
This is supposed to be a review about the Currys website not about a purchase from a store and any problems relating to that. You need to contact Ciao to get this moved to the correct category. :)
Advantages: Shop: Advice on hand, take away with you straight away. NET: More choice Disadvantages: SHOP: not always someone on hand who knows their stuff. NET: No HELP!
sergiodiff 07.01.2002 (07.03.2002)
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