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DFS furniture shop

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30.04.2011

Advantages:
Huge display & interest free credit

Disadvantages:
None

Recommendable Yes:

Detailed rating:

Price

Value for money

Selection & range

Availability

Quality

Staff knowledge

City / Branch address

Frequency of visitOnce or twice a year

Layout & presentationGood

In store customer serviceGood

After-sales serviceSatisfactory

Waiting / queuesMinimal

1 Ciao members have rated this review on average: very helpful See ratings
very helpful by (100%):
  1. TheHairyGodmother

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Buying our new house, the sofa was one of the most exciting things for us to buy, we chose all the usual furniture shops, CSL, Harvey's and Land Of Leather.

DFS seemed to have the best ranges, and there were many that we knew would go well with our house.

On display, each range has a chair, a sofa in two sizes, and a footstool, so you know exactly what you will be getting no matter what you order. Most suites come in a variety of colours, which can all be seen in a fabric book.

When we chose the suite we wanted to buy, we collared a salesman, he was very helpful, talked us through protection plans that were on offer, and also the payment plans. These were brilliant, you can pay over four years, interest free credit. You even have the option to take a year off before any money comes out of your bank! The sofa is one of the most expensive pieces of furniture in the house, so having the ability to pay over this duration is great. I took our on over three years, i was able to select the day i wanted the money to come out which was good, as i like all my direct debits to leave my bank on the same day.

The delivery of the sofa was around six weeks after we ordered, which we didn't mind, the delivery guys were brilliant, they set it all up for us, we didn't have to lift a finger. They give a few tips on how to look after the sofa, which is all common sense really, but still very helpful.

The one fault i have with DFS, is that they don't have very good drink facilities in the store. CSL have a range of hot and cold drinks, and even fresh cookies being made throughout the day. During the time we were looking for the sofa, i used to find myself running in to CSL just to grab a handful of cookies! The staff didn't seem to mind.

Overall though, DFS were very good to deal with, we were kept updated every step of the way from payment to delivery, the sofa is one year old now and still seems as good as the day we got it, very well made.

If you are looking for a sofa, then go to DFS, if you are feeling peckish, and a fresh made cookie is more your thing, i would go to CSL
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This review of DFS Furniture Store (Shop) has been rated:

"very helpful" by (100%):

  1. TheHairyGodmother

The overall rating of a review is different from a simple average of all individual ratings.



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