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76 Reviews

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i actually had the worst experience ever, and it was with DHL: on Tuesday, DHL agent came to my place but i wasn't there and he left a note that he will pass again on Wednesday, beautiful... more

User Reviews

for DHL

Rating Summary based on 76 reviews

  • 5 Stars
    8
  • 4 Stars
    4
  • 3 Stars
    3
  • 2 Stars
    4
  • 1 Star
    57

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  • 2.3
  • 1.8
  • 1.8
  • 1.9
  • 48 of 48 Ciao users found the following review helpful
    Picture of butimba

    butimba

    1 Star This Way Up Review with images 04/04/2008
    User doesn't recommend the product

    Advantages Advantages Ship things around the world

    Disadvantages Disadvantages But not in one piece

    Who are DHL? DHL are the company that charged me £80 and couldn't even spare some bubble-wrap for the flutes that I shipped halfway around the world. Bastards. My Once-in-a-Lifetime Experience with DHL I've started to build up quite a collection of random world music instruments in my bedroom at home, and on my recent six-month trip to Bolivia I managed to add to this collection 26 panpipes, 13 tarkas, 10 musinus, 2 charangos and a quena. Most of these instruments are still in Bolivia waiting to be sent back to England, the 13 tarkas I managed to fit into the biggest suitcase I could buy in ... more
  • 50 of 50 Ciao users found the following review helpful
    Picture of A-me

    Level 5 A-me

    Member since 31/08/2011

    Reviews written: 51

    1 Star Avoid like the plague! Review with images 22/09/2011
    User doesn't recommend the product

    Advantages Advantages occasional outstanding members of staff

    Disadvantages Disadvantages everything else

    A little bit about DHL DHL is a courier company that offers various services – parcel/document express delivery, freight, warehousing and distribution, supply chain solutions, and international mail solutions. These services cover an impressive 220 countries and territories and if you use the website you can see exactly where you can deliver to and how much this will cost/how long it will take. There is also a tracking service on their website to follow your package. My experience I did not specifically choose to use DHL , this was just the company that the interrail company used that I ... more
  • 34 of 34 Ciao users found the following review helpful
    Picture of gemax2

    gemax2

    User recommends the product

    Advantages Advantages There not all bad some good couriers & customer service staff

    Disadvantages Disadvantages Some couriers too lazy for their own good!

    I don't have any first hand experience from any courier company really I don't sell parcels and when I do I just take them to my local post office. I rarely have purchases delivered to my house and when I do they still come with the good old postie or in the good old posties red and yellow van. So when I excelled myself and actually brought an ipod online I was quite surprised it was going to be delivered by DHL I had never really heard a lot about them and I suppose I just thought they delivered to and from companies but apparently not. I wondered why they needed to send such a small package ... more
  • 19 of 19 Ciao users found the following review helpful
    Picture of Violet1278

    Level 7 Violet1278

    Member since 10/11/2008

    Reviews written: 269

    User recommends the product

    Advantages Advantages 100% reliable and the cheapest service to the USA

    Disadvantages Disadvantages None

    Three things come to mind when I think of courier firms. First that wonderful film "Castaway" where the Fed Ex plane crashes and the remnants are washed up on the beach including the football which is lovingly named "Wilson". The film portrays accurately the precision of the organisation where deadlines and planes co-ordinate taking off and landing to ship items all over the world. Secondly it reminds me of the time recently I was at Edinburgh airport really early in the morning and was able to watch one courier flight after another landing with their cargo. The final thing that really struck ... more
  • 65 of 65 Ciao users found the following review helpful
    Picture of Montenegrin

    Montenegrin

    User recommends the product

    Advantages Advantages Strong company image

    Disadvantages Disadvantages No deliveries on weekends

    The story I am about to tell is an old one, but … I think it is worth telling. As you may, or may not know DHL is one of the most reputable courier / delivery companies in the world. A few words on how the company works. Basically you call the company (DHL’s telephone number is advertised in the yellow pages), and give all the details of what you want to send and the destination to one of DHL’s customer service staff. I have to point out that each time I have called DHL, I have ended up talking to members of customer service who show sings of impatience and lack of desire to help or answer ... more