DHL

DHL

Who are DHL? DHL are the company that charged me £80 and couldn't even spare some bubble-wrap for the flutes that I shipped halfway around the world. Bastards. My Once-in-a-Lifetime Experience with DHL I've started to build up quite a collection of random world music instruments ... Read review

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Reviews of DHL »

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This Way Up

Advantages: Ship things around the world
Disadvantages: But not in one piece

...are DHL?

DHL are the company that charged me £80 and couldn't even spare some bubble-wrap for the flutes that I shipped halfway around the world. Bastards.


My Once-in-a-Lifetime Experience with DHL

I've started to build up quite a collection of random world music instruments in my bedroom at home, and on my recent six-month trip to Bolivia I managed to add to this collection 26 panpipes, 13 tarkas, ...
...I posted back home with DHL just before I left.

One thing that can be said for DHL is that they're almost as prolific as Starbucks - there are offices in every city in Bolivia and a total of seven offices in the capital La Paz. I walked into one of these with my flutes in my arms and was told that I would need a special wooden box made for them, what with them being fragile, delicate, easily breakable instruments and everything, and ... more

butimba 04.04.2008 (04.04.2008)
Ciao members have rated this review on average: very helpful
Review of DHL

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Customer service

I hope my courier is reading this !!! Bad Boy

Advantages: There not all bad some good couriers & customer service staff
Disadvantages: Some couriers too lazy for their own good!

...going to be delivered by DHL I had never really heard a lot about them and I suppose I just thought they delivered to and from companies but apparently not. I wondered why they needed to send such a small package by courier then my mum pointed out that I had actually brought my ipod from a French website! So the guaranteed delivery within 48 hours seemed a little unrealistic for my poor postie to meet thus making the penny drop that no wonder European ...
...A BIT ABOUT DHL DHL started out in 1969 with three men Adrian Dalsey, Larry Hillblom and Robert Lynn which made the name DHL they started flying newspapers from San Francisco to Honolulu to cut down the time spent in harbours clearing customs and to save customers money. Parcels where also now being delivered by the end of 1979 as before DHL where only able to ship documents. By 1988 DHL had employed 16,000 employees and was present in 150 countries! ...

gemax2 03.11.2005 · Read full review
Ciao members have rated this review on average: very helpful
Review of DHL

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Around The World With My Duvet.

Advantages: 100% reliable and the cheapest service to the USA
Disadvantages: None

...acting as agents for DHL. DHL are a German company DHL Express and are a division of Deutsche Post World Net. I parcelled up the duvet and weighed it and made sure it was compressed into the smallest possible size. This is important as the cost is by weight and size. With DHL if the item is not boxed you will also be charged a further £2. I didn't mind this as tightly wrapped in plastic was the best way. Just over £30 was the charge for this which ...
...Air operate on behalf of DHL to fly the goods onwards. By 20th December it had arrived in Wilmington Ohio which is the hub of DHL a massive airport and distribution centre where parcels are sorted and dispatched. By the 22nd the Duvet was in Phoenix which is about 100 miles north of Tucson and by 23rd December it was in Tucson awaiting delivery. On Christmas Eve I had the knowledge that my son and his wife had received the duvet despite the USA ...

Violet1278 17.01.2009 · Read full review
Ciao members have rated this review on average: very helpful
Review of DHL

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Customer service

Does DHL deliver quickly

Advantages: Strong company image
Disadvantages: No deliveries on weekends

...may, or may not know DHL is one of the most reputable courier / delivery companies in the world. A few words on how the company works. Basically you call the company (DHL’s telephone number is advertised in the yellow pages), and give all the details of what you want to send and the destination to one of DHL’s customer service staff. I have to point out that each time I have called DHL, I have ended up talking to members of customer service who show ...
...because I have always called DHL early in the evening when the shift is nearly over. You agree a time and a place, and one of those working for DHL comes to collect the parcel. DHL staff does come within the agreed time window. One thing here: the person who comes to collect the parcel checks every single thing that you want to mail / send. While there is nothing wrong with that, I really wonder why those couriers want to even read a letter, or a ...

Montenegrin 10.03.2002 (18.09.2003) · Read full review
Ciao members have rated this review on average: very helpful
Review of DHL

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Express Delivery? No Chance!! **UPDATED 24/10*

Advantages: Online Tracking Facility; Various Delivery Options
Disadvantages: Poor Customer Services

...DHL. Ok fair enough, DHL as far as I knew were not a bad company so hopefully would have some helpful customer services department as well. How wrong was I? I gave them a call on what they call Signline on 0870 2400012. This department is part of the original Securicor and handles all the tracking of their deliveries. After spending some considerable amount of time on hold waiting to speak to an advisor, about 35 minutes, I get an automated answer ...
...add is now covered in DHL branding. It took me a while to find the area on the site I was looking for but eventually discovered the link e-shipping at the top of the page where on this page was a link to track your shipment. You are then presented with a new web page which gives you the various options on what type of service you are using. This includes Nextday, Europe, and what they call Connect; this is for items within the UK. So after deciding ...

Andy0304 21.10.2004 (26.10.2004) · Read full review
Ciao members have rated this review on average: very helpful
Review of DHL

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Speedy delivery I think Not!

Advantages: Let me think ...... No can't think of one
Disadvantages: Lack of Customer service, and far too many more to mention

...it would be delivered by DHL on Monday morning. He had the tracking number and checked on Monday that it was indeed out on the van to be delivered. He stayed in waiting for the parcel to arrive. At 12noon he went to the front door to collect the post and saw a bright yellow card which had been put through the door, stating that DHL had tried to deliver the parcel but we weren't in. He rang DHL who apologised and said they would redeliver Tuesday. ...
...a row a card from DHL saying they tried to deliever but we were out. So again he rang DHL and yet again they apologised and would put a note on our parcel to ring the door bell and knock loudly on the door and wait! So today I have waited in all morning for this parcel to arrive. I have stayed in the front room next to the front door waiting for DHL to arrive. Guess what I heard the letterbox go popped to the door in time to see the DHL van disappearing ...

hammd1974 12.04.2006 · Read full review
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Review of DHL

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Most of the problems are with DHL, not parcel2go

Advantages: Very Cheap for large parcels
Disadvantages: None

I used to sell refurbished Laserjet 4 and 5 printers on Ebay and used Parcel2go all the time. The printers weighed 16kg and I sent one by Royal Mail once and it cost £25. With Parcel2Go, the same parcel only costs around £8.99 so which one would you use ? Because I was doing this business part time, I used to place the order online at parcel2go.com that evening, pack it up and label it ready to go and then the next morning take it to the nearest DHL depot to me (Loughborough in Leicestershire at the time). I'd get there at about 8am but the depot would not take the parcel until they had a confirmation from Parcel2go for the goods. Normally however, this would arrive whilst I was in the office and if not, I would just phone their office and they would fax it through straight away. There seems to be some confusion over who ...

twjnorth 14.11.2006 · Read full review
Ciao members have rated this review on average: helpful
Review of www.parcel2go.com

Parcel not 2 Go!

Advantages: Low cost
Disadvantages: Totaly unreliable and shambolic.

What a shambles! You get what you pay for! This seemed a good idea, low cost hassel-free collection from my home and cheaper than Parcelforce. BUT beware! No collection on agreed date. Then I was told that I had to order an alternative collection (despite DHL agreeing it was a failure on their part) and agree a second collection date as this was not automatic. This took a day to set up and this second collection also failed (and was also admitted as their failure by DHL). I was told then to arrange a third date! I got a refund and used Parcelforce Standard. Goods arrived the following day! This service from Parcels2 Go may appear cheap and low cost but, factor in your time, and it is a different matter. ...

Kaleb 14.05.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of www.parcel2go.com

PERFECTION IN THE DELIVERY FIELD

Advantages: TO MANY TO LIST
Disadvantages: NOT ENOUGH PEOPLE USING THEM !!

My company has used parcelforce for close to 2yrs now and is absolute flawless. the pricing structure is very fair, the daily collections are reliable, Drivers are very friendly. Billing is easy. City link and DHL have stupid surcharges for example £10 surcharge if the customer is not home on first attempt made" toll,bridge and fuel surcharges, adding up to hundreds of pounds exta added per month on your account. (most of the time hidden very well within the manifest sheets) Parcelforce do not do this. ! customer service is fast and efficiant no waiting on hold when calling in. Personal assigned managers for acocunt holders. I rate parcelforce a perfect 10/10 I have recomended other large internat retail businesses who made the switch over and have not regreted it atall. IF YOU SET AN ACCOUNT UP MAKE SURE YOU ...

Jayengland999 29.11.2008 · Read full review
Ciao members have rated this review on average: helpful
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Simple online booking system; reliable service
None (*)
Deliver to most Destinations in uk the next day (if first class)
Some mail lost or tampered with!!! (*)
Great prices, excellent customer service
none (*)
Tracking service for letters & parcels
Items can get lots or get delayed! (*)
Pretty Cheap
Cant always do as they say (*)
Er... the tracking service is a good idea...
Expensive, chaotic organisation, poor implementation, indifferent customer service, failure to meet commitments (*)
A safe and secure way to hold your mail
None (*)
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50% of post gets to their destination on time
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Stamps are available without going to Post Office
Torturous process if you want to send more than one thing (*)
free letters, fast delivery
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No advantages at all
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(*) Reviews by Ciao members


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