DX Communications let me down big time. Before I go into why, I'll tell you a little bit about their good points (however few!). They offer a wide range of packages for different people and you are guaranteed to find something which will benefit you from this lot. They do not offer just ... Read review
DX Communications let me down big time. Before I go into why, I'll tell you a little bit about their good points (however few!). They offer a wide range of packages for different people and you are guaranteed to find something which will benefit you from this lot. They do not offer just one network like a lot of shops and therefore are open to the advantages of all. This I found to be really useful.
Ok, so what went wrong? I was tempted ... ...would not spend too much. But, that apparently wasn't 'suitable' for me and I was persuaded to get an Orange 50/50 package. For the first few weeks it was great. Then the bill arrived - it was costing a lot more than we were told by the 'expert'. He had not informed us of the many hidden charges, so we immediately phoned up to complain about how we had been misled. Obviously, it was partly our fault for not thoroughly reading the contract, but when ... more
DX Communications let me down big time. Before I go into why, I'll tell you a little bit about their good points (however few!). They offer a wide range of packages for different people and you are guaranteed to find something which will benefit you from this lot. They do not offer just one network like a lot of shops and therefore are open to the advantages of all. This I found to be really useful.
Ok, so what went wrong? I was tempted to get a pay as you go, so that I would not spend too much. But, that apparently wasn't 'suitable' for me and I was persuaded to get an Orange 50/50 package. For the first few weeks it was great. Then the bill arrived - it was costing a lot more than we were told by the 'expert'. He had not informed us of the many hidden charges, so we immediately phoned up to complain about how we had been misled. Obviously, it was partly our fault for not thoroughly reading the contract, but when we asked time and time again about the costs, he did not say a thing. I was very disappointed by this. It's annoying that they feel they must hide things from us to ensure a deal.
The prices here are average, which is one good thing and also they do offer a wide variety of things. The fact about their 'tricking' me is that it was just one of the stores, perhaps others are different, perhaps not. Although, despite this, I will not be returning here.
Advantages: Good coverage, pay upfront is good value, network is keen to retain existing customers Disadvantages: Inept customer service, exorbitant charges for calls to other mobile networks
with two things; firstly, the random way in which the T10s would switch itself off, and secondly, having to carry around two separate pieces of kit everywhere. So I started looking for something to do the job of both.
Eventually I decided on the Ericsson R380s (review to follow), but I discovered that I would have to pay a £35 third-party service provider upgrade fee on top of the cost of the phone (£129) which I could only do through the original retailer (DXCommunications). Offset against this was the discount I was receiving through the Cellnet First program (£2 a month off subscription) and the convenience of retaining the same phone number. As I am a light user, this meant changing would cost me £164, plus the usual average £11 discounted monthly bill; for a year, £296. I'd worked out that switching to Vodafone (the only other ...
TallTone 21.08.2001 (24.08.2001)
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