Debenhams (Department Stores)
52 reviews from the community
Review of "Debenhams (Department Stores)"
Thank you for your r/r/c. I mainly write reviews about travel and eating out and I love driving my classic Mini.
What is it?
Debenhams advertises itself as Britain’s favourite department store. I would describe it as Britain’s most average department store. I am speaking from my experiences at the Swindon store; the other ones I visit tend to be slightly better. Debenhams has it’s own range of products and high street concessions in it. There are 104 stores.
This is probably the best thing about it. It has a town centre location, which happens to be right by my bus stop, which is great when I have a 30-minute wait for the next bus. It is a 1960’s style building that has seen better days. A lot of town centre stores seem to be like this but the newer stores in out of town malls are much nicer. I remember going in when I was a little girl and back then I was kind of quaint. Now it just seems old-fashioned. When it first opened, it must have been a very nice place to shop.
It opens up directly onto the cosmetics hall. The range isn’t as wide as House of Fraser and the staff are less friendly and there are not a lot of them around sometimes so trying to pay can be tricky. There is also a notoriously nasty sales assistant on the Dior counter down here. I wouldn’t say this was Debenham’s fault though as the staff are employed by their company and not by Debenhams. The first impression is that it needs a good clean. The white tiled floor is somewhat grey and dirty. There also seems to be a bit of an atmosphere in here I don’t like. It really has a quite negative and depressive atmosphere, hard to explain but I’m not the only one to notice it.
Faith shoes, The Shoe Studio (The House of Fraser one is so much better) Warehouse, (the third one in town) Jane Norman, (urgh I hate this ‘wannabe designer’ range and the fact that a number of girls at college used to think they were so cool getting a carrier bag from here) Dorothy Perkins and Pineapple. There are also concessions like Viyella and Anne Brookes.
It is very untidy. Lots of clothes lying on the floor and when it’s quiet and they could be tidied up, the staff are just standing around at the till points looking depressed.
The restaurant never seems to be open. The café is ok apart from the fact that it looks out onto a grubby street. They do cheap coffee’s that manager to taste quite nice and a selection of sandwiches and cakes. Last time I went in, the waiter was very pleasant and friendly and gave me a handful of chocolates and carried my tray to a table for me. They always seem to have a copy of the Times to read which is nice when you don’t have anything else to do. The sandwiches are quite expensive and the cakes are a bit stodgy but they are perfectly edible.
I’m not too keen on both the Debenhams staff and the concession staff. I’ve mentioned the Dior assistant who seems more interested in applying more lip liner than helping any customers. She is quite rude whenever my friends or myself have spoken to her. By this I mean she either ignores you or patronises you. The Debenhams staff all wear ill-fitting purple polyester shirts and dark skirts or trousers. There is nothing really wrong with the service but some of the older staff can be somewhat rude. The retail world is not that great and I don’t mind bored looking sales assistants who really don’t be bothered to be there. None of the staff here apart from that waiter mentioned mentioned above, look like they are happy to be working there which makes me wonder if there is something wrong with the way the company treats their staff.
HOWEVER, I know first hand that working retail is awful, I don't blame the staff for being how they are. God knows when I was a sales assistant I was just as moody and miserable.Designers at Debenhams:
This is a great range where designers like Antoni and Alison, Jasper Conran and John Rocha design cheaper items especially for Debenhams stores. They are very reasonably priced and very well made and fashionable. This is worth taking a look at.
Clean but cramped and the hand dryers don’t often work.
They take all major credit and debit cards and of course the Debenhams store card. Much to my annoyance they do not take Solo cards.
Opening Hours9.00 or 9.30-6 pm weekdays
9 am-7.30 on Thursdays
Product Information : Debenhams (Department Stores)
Manufacturer's product description
Listed on Ciao since: 14/11/2000