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PAYING TOO MUCH

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2 Nov 25th, 2003 

27 Ciao members have rated this review on average: very helpful

Advantages:
Discounts, specials

Disadvantages:
interest rate

Recommendable No:

Detailed rating:

Competitiveness of APR

Product package

Quality of Customer Service

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

dabmim

dabmim

About me:

Everyone has a photographic memory! Some people simply don't have film.

Member since:22.10.2000

Reviews:425

Members who trust:85

I like Debenham’s, they sell just about everything you can possible want – and despite their prices being on the steep side I usually buy my kitchen stuff there and other bits and bobs that we find difficult to get anywhere else.

So I guess it was natural when we were asked if we wanted a Debenham’s card by store staff – to answer “Yes”. A week or so later our card came along and we began to use it.

We used our card and then the company behind the card ‘G E CAPITAL BANK’ increased our credit limit, and so they continued to do so until it reached its present limit of £8000 and was ‘promoted’ ‘gold status’. (Now that’s a lot of credit!)

So how does the card work?

It works like a ‘normal’ credit card but just in Debenham’s you pick your goods; you hand over your card and sign the piece of paper that is given you to place your signature on. At first I thought it was because I was getting famous that all the staff in Debenham’s wanted my autograph, but alas I soon realised I was wrong.

How do you pay?

Each month you get a ‘paper’ statement detailing any purchases you have made in the previous month, it will also tell you any payments you’ve made and how much you owe along with your credit limit.

Actually paying your account is easy and you have the following choices:

1) Direct debit (needs setting up)
2) In any bank (no fee at any Lloyds TSB)
3) BY post with cheque
4) By telephone
5) Or in any Debenham’s store

What interest do you pay?

Now we come to the interesting part and the part that actually shocked me when I worked it out. You may have seen on Television recently that the Debenham’s card actually carries of the highest percentage rates around currently standing at 29.9% for purchases or 32.0% for cash advances. So what does this mean in terms of cash? My balance this month was £1000 with a minimum payment due of £43.56. If I were to pay the minimum around £23 would be taken in interest, add to this the account cover I currently have and of my £43.56 the actual amount to come off the balance of my account would be LESS THAN £5! So a whopping £38 or thereabouts is taken in interest and cover protection. Luckily I am able to pay the standing amount off on much larger chunk.

Are there any advantages of running a card?
With my gold card you get:
• 20% off everything in Debenham’s restaurants
• Free gifts bags for purchases
• Special evenings just for card holders
• Special competitions and offers
• Extra nectar point (see nectar points part)

Rewards points:

Currently Debenham’s offer Nectar points on all purchases (not cash advances). They give you 4 points for every £2.00 cash you spend, but if you use your Debenham’s card you get a whopping 1 extra point per £2 spend. You get nectar points whether you spend in store, online or through catalogue.

Miscellaneous information:

Debenham’s store card is run and maintained by GE Capital bank, who display their web site in a foreign language – so I presume they are a foreign bank. You may be aware that the government are looking into the charges that banks issue on their credit cards, and with GE Capital bank currently running at the top of the highest chargers it’s hardly any wonder that you can get a card as easy as buying a packet of sugar. GE Capital bank run a lot of the high street stores cards including: Burtons, Dorothy Perkins, & BHS.

If you want a card simply go into your local store and ask or go online and fill in the form at the Debenham’s web site. And having one card isn’t enough for this company! I had a Burtons card (paid off monthly) and went to buy some clothes from Dorothy Perkins for my two daughters (they shopped I paid). At the check out I went to pay by cash, only to be asked if I’d like a Dorothy Perkins card, I declined the offer and was then told” You’ll get 10% (or 20 –not sure) off what you buy today and you needn’t use it again. Again I declined saying I already had a Burtons card and my wife had a DP card anyway. I was eventually persuaded to sign up when my refusals fell on deaf ears and a queue was forming behind me. I got my money off the total I spent (which did work out to a fair amount) and when the card came I simply cut it up, paying the balance off when my bill came.

Do I need to work to get a card?

In a word NO: I am retied through ill health and managing on a small amount of capital in a ‘restricted account’, and a small NHS pension, along with disability benefit, My wife works in a local bakers bringing in an average wage for this area. It appears to me that not only do GE CAPTAL bank actively encourage you to take on what could spiral into a large amount of debt, they give cards to anyone (with simply a name, address, and other non-intrusive details), and then they charge an exorbitant amount of interest. Please also note that GE Capital bank will charge you £18 if they do not receive their payment on or before the due date (according to info found in small print on web site).

Overall:

I absolutely think this card is a rip off with the interest charges and account cover costs taking almost all my monthly payment (had I paid the minimum). The ease of which these cards are available is totally unacceptable; no proof of income is required in order to start spending money that is ultimately a loan with high interest.

The card does offer some benefits in the ‘special card holder only evenings’, and special offers and competitions along with the money off in the restaurant. However if you can’t afford to pay all or larger chunks than the minimum payment each month then it really is recommended for the hefty costs.


NOT RECOMMENDED

Thanks for reading - Dave
 

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Comments about this review »

robynpennock 09.03.2006 17:12

Hi, I work for Debenhams and have to sell these cards, which can be a pain at times! The APR has now been lowered on the actual storecard and tends to be lower on the mastercard. You just have to watch what you spend as I have to have one of these cards to claim my staff discount and we get charged the same interest as customers. It may seem like it is easy to actually qualify for one of these cards but when I am actually processing them I find for every three that are accepted one is rejected. Anyway good review, sorry that you feel like you got a bit stung by it! Robyn xxx

teacherofhooch 07.11.2004 20:39

I have a Debenhams card but I do think it depends how you use it. As far as the thousands they offer me, i ignore that. If I buy something there I know I will pay the card off at the end of the month. So I only spend what I can afford. Usually this will be something like £30 to £50 per month. Then I will buy and pay at the end of the month. I get the nectar points, cheaper evenings deals and pay on the internet ( You did not mention that this can be set up) when my wages go in. So I do not incrue any interest charges at all. I am just the sort of customer they do not want I would freak out at paying the high interest rate. On my other cards like this there is often a discount as well after spending a certain amount of money. I do think it is just the way people use them although I can see how easy it would be for people to overspend. Linda

sue.51 09.04.2004 23:35

GE capital are American, and I believe one of, if not, the biggest bank in the world - their rates are extortionate - Comet have recently transferred from Time Retail Finance to them and I suspect are realising it is not a good move - I have a fairly whapping credit limit with them which I clear any expenditure monthly - yet they turned me down for interest free credit - but even that system works in a weird and wonderful way in the hope of catching people out. Seldom spend on my Debs card these days. Sue

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