They aren't a local 'down the road' company, so you don't get face to face treatment
Recommend to potential buyers:
yes
Full review
I've owned many Dell's, and they have all been excellent all round. The reason I first chose Dell was their prices were quite a bit cheaper than other leading manufacturers, their machines were highly recommended in reviews, and I could customise the system I wanted down to every last detail.
Contacting them was particularly easy, their staff are well trained and knowledgeable, which makes a nice change in this business. It's nice to be able to get help off someone who actually knows more than you do! My current machine is an XPS 800, I wasn't entirely sure of all the parts I wanted in it, so on calling Dell, the operator was helpful and full of suggestions, and not just the ones that made Dell more profit, they actually wanted me to have the system I wanted. Finally, and most importantly, the customer support they provide is second to none. They have always been able to help on the rare occasion I stumbled into a problem with one of mine or my families systems (5 computers over 8 years, and only 3 calls to tech support needed) They can be contacted by a NON-premium rate number, which is nice, and giving them your computers service tag instantly tells them everything about you, no need to get passed around telling everyone and everything your name and address!
Dell have proved their worth to me, and so I will be happy to stay loyal to their products, which even now in the ultra competitive market, manage to stay cheaper than the competitions.
Big thumbs up for Dell!
More details
Reliability
Excellent
Memory / capacity
Excellent
Range of Extra Features
Excellent
Instruction manual
Very useful
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