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Satisfactory

“A Dell Disaster”

published 27/08/2004

Quick delivery; Cheap

HORRIFIC CUSTOMER SERVICE DEPT!

I ordered my spangly new Inspiron 510M (a notebook) on 10th August, this year. Yesterday, 16 days later I finally received everything that I ordered. A brief brochure came through the post, advertising Dell's summer deal: "No matter what system you choose in August, we'll double the memory for...

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Satisfactory

“Dell-Boy's computers”

published 11/10/2002

If you can get hold of a computer they're not bad.

Dell prefer to hang on to your money and the compu...

Yesterday I had one of those small victories which make life sweet. Someone who was trying to sell me an extended warranty put the phone down on me. Still, I’d best not jump to the end of the story, had I? I’d better tell you about our experiences with Dell Computers. Just a little bit of...

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Super

“Dell & your money”

published 19/06/2007

there high quality & easy to use

Costs less at first, but costs your more later on.

Dell are a world wide known computer company. They offer high quality products for a fair price to. We all know how good they are, the savings you can make & the wide range they offer. But some few bits of information you should consider before you consider buying from dell. Presuming your...

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Excellent

“Dell, the best of the best”

published 05/08/2002

Quality PC Systems

Some people may not like Black!

You could say I have had a lot of experience with Dell machines....I work as a freelance medical practice IT support bloke (I don’t really know what to call myself, I suppose engineer would do!) and a lot of the time I’m asked to install PC’s as medical suppliers basically rip practices off with...

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Not for me

customise,parts replaced free

everything else! upgradability,service...

***UPDATE AT THE END OF REVIEW***** I have my 2nd Dell desktop pc now, at present I have a dimension 5100 bought august 2005. I have full warrenty- 3 years at home cover. I am using windows XP service pack 2, home edition- paid extra for a GE Force 6800 graphics card, a sound blaster 5.1 surround...

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Excellent

Reliable

None that I can think of

I would like to pass on my experiences with Dell Computers. I'm on my third Dell computer at present, the first one I got was an Inspiron 5150 laptop which was in 2003. I am still using this for work today. The only thiing that went wrong with it was a cable to the CD drive which I haven't fixed...

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Not for me

“Distant Dell”

published 16/12/2008

Collection and return at a place of your convenien...

Communication extremely difficult and shoddy workm...

My experience with Dell has not been a good one. Encouraged to buy on the basis that if there is a problem, Dell arange collection and return. I purchased a lap top for my 86 year old father who lives 200 miles away. He often had trouble with it, and I must admit that I thought it was him...

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Super

“dell dimension 2400”

published 26/04/2004

easy to order, quick to deliver

dodgy costomer services

Ive now ordered 3 computers in 6 months off Dell. One for my use, one for my daughter and one for my sister. I found the process in 2 out of the 3 orders to be simple and very speedy. The website for ordering is so simple to use a child could do it. The best way is to start with a basic computer...

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Not for me

Has a dedicated Customer Service Dpt

Customer Service/Technical Support is AWFUL

I bought a M1530 laptop with great specs at the time. 3GB RAM, 1.75 GHZ Duo Core, 120GB hdd and a nice ATI graphics card (Can't remember which now). The computer ran well and was superb value for money while it lasted. Unfortunately, like the other Dell products I have owned, (See my review on...

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Satisfactory

“Disapearing Dell”

published 29/05/2008

Started well, set up easy

Tech Support

My 'Dell Experience' started as a happy one. I got the dimension 5150 as a present from my folks, so I wasn't included in the purchasing, but I was told it was quick and simple. Setting up the computer was fine, the instructions were clear and precise, and there was always a number we could phone...

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Not for me

Lots of choice to customise systems.Good website.

Extremley bad customer service.Poor support.Nightm...

I work in IT and sadly I have had the misfortune to deal with Dell computrs several times in the last 2 years and the level of incompetence I encounter never ceases to amaze me. On the surface they look like quite a good company but please remember that a good website does not maketh a good...

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Excellent

Get what you want

New Windows package to get used to.

Having encountered a number of problems with our previous PC, which we purchased from a Home Shopping Catalogue, we decided that it was time to upgrade. On looking around a number of sites, we decided that for what we wanted it would be cheaper to buy a new PC rather than spending out getting the...

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Not for me

none

Customer service play pass the parcel with you as ...

I am appalled at the after sales service given after purchase of our dell laptop. The CD rom drive did not work so I e mailed customer service about it. After 18 hours I had not even had a reply from customer service, so I then phoned Dell were I was kept hanging on for over 20 minutes. When I...

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Excellent

Excellent helpful service and speedy delivery

Tip - Place order by phone not online - it's quick...

We bought a Dell Dimension 2400 this week(256MB RAM special offer); 17" monitor; 48xCDRW/DVD Combo; Windows XP Home. £538.30 inc VAT and free delivery(special offer). www.dell.co.uk has a very easy to use "configurator" where you can design your machine in detail and get an instant price. We...

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Satisfactory

Excellent Product, Very Customisable

Customer Support is nothing short of deplorable

In general, I've found their systems to perform well and are very reliable. Any problems I have encountered I've been able to fix myself. I've never had to call technical support and I am extremely glad of that. I've bought twice previously from Dell and just recently ordered a laptop. All three...

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