Dell

Dell

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... Unfortunately, like the other Dell products I have owned, (See my review on the XPS M1730) it suffered some weird electrical damage which caused my computer to switch off permanently, never to be seen alive again! I had an international, next business day, on-site warranty. So, I called ... Read review





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Possibly the worst customer service imaginable
Review of Dell by kk012

Advantages: attractive design, and on paper the features seem good
Disadvantages: seriously horrendous customer service, a very disappointing product

...go on, but in brief, Dell has sent out 2 engineers who either didn't resolve the issue or were sent the wrong parts, another 4 times they have set up appointments for an engineer to come out and 2 of those they didn't bother to let me know that the engineer wasn't indeed coming so I waited for hours for them. After 2 1/2 months of this and now my display is turning green and pink as we speak and they still are refusing to replace my laptop with ...
...everything'! I've had a Dell laptop before and if it functions well, there are really very few problems, however, if you get a defective laptop like mine, it will take years off your life! I will never buy a Dell again and would recommend to anyone to shop around and choose any other reasonable option!!! ... Read review

Ciao members have rated this review on average somewhat helpful
somewhat helpful

05.10.2009
Dell V305 3 in 1 Printer
Review of Dell by John11w

Advantages: None
Disadvantages: Wasted time, very poor print quality, drinks ink like a college frat boy drinks beer

...care. The custumer service with Dell has been ok in the past but on this occasion it was bad. The costumer service agent was frustrated because he was having trouble understanding me. I speak English and have spoke it my whole life. The V305 can not even compare to my inexpensive 5 year old HP printer. I am staying with HP printers. ... Read review

Ciao members have rated this review on average somewhat helpful
somewhat helpful

28.09.2009
Portable, lightweight and good specs - TERRIBLE customer service
Review of Dell by calico852

Advantages: Has a dedicated Customer Service Dpt
Disadvantages: Customer Service/Technical Support is AWFUL

...Unfortunately, like the other Dell products I have owned, (See my review on the XPS M1730) it suffered some weird electrical damage which caused my computer to switch off permanently, never to be seen alive again! I had an international, next business day, on-site warranty. So, I called them up (I purchased this computer in Hong Kong on holiday) and asked to speak to someone regarding this computer. It took them 3 months, 50 calls, repeated emails ...
...it. That's 96 days Dell left me without a computer. And I had paid for a next business day warranty. Oh - Did I also mention I got hung up on by their customer services department around 10 times after waiting in their phone queue? Or that I got passed from department to department, time and time again, with wait times each between the transferring? And it's an 0845 number because you're calling Indian call centres, with staff who are reluctant to ... Read review

Ciao members have rated this review on average very helpful
very helpful

19.08.2009
online purchase of inspirion 530
Review of Dell by markk1873

Advantages: easy to use and adjust the product you are buying.
Disadvantages: Dell is slightly more expensive than other makes,but i fell it was worth it.

The online purchase of my dell inspirion 530 was a very easy and pleasant . From the specing of the PC to the payment the website was smooth and easy to use. You could easly add extra's to your Pc such as adding extra ram or extra hardware even add secuirty for your pc,you can pick one with a monitor or just the base if you wishand instantly see the over all cost then save them or discard them as needed. The website is bright and clear to read ...
...any type of pc that Dell make. The purchase price was probably a little expensive and i could have got a better deal elsewhere but Dell are a well known brand and my work uses Dell for there Pc's and they work 24/7 without any real trouble and the easy of the website and purchase help along the way to make my decsion. All in all i good experience which would make me return to Dell again. mark ... Read review

Ciao members have rated this review on average somewhat helpful
somewhat helpful

04.08.2009
My Dell Inspiron 545 Desktop
Review of Dell by kirstyhoward

Advantages: Cheap but doesn't look it
Disadvantages: No speakers in the monitor

...have just bought a new Dell Inspiron 545 Desktop and I feel its great value for money, I looked at many different competitors desktops and found this to be the most attractive for a good price. Some competitors were offering slightly cheaper desktops but the screen did not match the desktop. Making them look very cheap and tacky. The system was very easy to set up even for someone who is not good with computers. Once set up the home screen uses pictures ... Read review

Ciao members have rated this review on average off topic
off topic

24.07.2009

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