Dell > Reviews (103)

We bought a Dell Dimension 2400 this week(256MB RAM special offer); 17" monitor; 48xCDRW/DVD Combo; Windows XP Home. £538.30 inc VAT and free delivery(special offer).
www.dell.co.uk has a very easy to use "configurator" where you can design your machine in detail and get an instant price. We looked at it over last weekend and quickly decided what we wanted but had a couple of questions (mainly about the bundled software). You can save your configured machine on line and go back to it with a password. Rang on Monday morning - they called up our saved design, very efficient and helpful answers.
Rang on Monday evening - couple more simple questions helpfully answered and placed order. (The salesman said it was quicker to place the order over the phone because he checked it with us as we talked and put it straight throughwith my creditcard details. If order online then it has to be printed off next day, checked twice and then confirmed). Told 3 days to assemble and up to 7 days to deliver from Ireland. We would receive a call from delivery company to arrange day and time. Order confirmation would be sent by post.
Delivery company called on Thursday and arranged Friday delivery - which happened. The posted order confirmation also arrived on Friday. We had the computer here 3 1/2 working days from placing order - not bad! Mark set it up this afternoon and loaded Office for Students (£85 from Amazon - also arrived on Friday) - all seems to be working.

I had looked at Ciao for reviews - reviews of the Dell pcs are all very good and of the pre sales service but (on this page) there are tales of woe about poor post sales performance (these are mainly a year or so old). Delivery not happening when they promised, parts missing, Dell denying responsibility, months to sort out. All I can say is that is not our experience.
(Only regret - delivery was so quick that we did not have time to look at the delivery tracking feature).
Well done Dell!!