Advantages Quick delivery; Cheap
Disadvantages HORRIFIC CUSTOMER SERVICE DEPT!
The phone system ALONE should have given me warning of what was to come. I pressed "ones" and "twos" all the way to India, where I was then transferred back to Ireland (where Dell Uk is based) Phew! The nice man at the end of the phone seemed bewildered by my simple question and confirmed that I definitely would receive double memory. Excellent! And off I went to order.Now, this is where you have to be careful. A standard price for each system is advertised on the website, but suddenly it's adding up to a few hundred more than you'd just read... what's going on?! Read what options you have selected for your system again and again, because Dell "helpfully" chooses some options which it thinks you can't live with out (extented warranty and the other most expensive options) Also, if you want the freebies you have to select them. In my case I would receive a free printer I didn't want which won't work on any other computer and only comes with "trial" ink. Wow, what a gift! Still, there was no mention of my double memory.
I placed my order, which came to the best part of £1K. I was bombarded with codes and passwords for order tracking etc. I scribbled it all down eagerly. These codes allow you to track your computer through all stages from order to receipt. Dell links you to Walsh Western, the delivery company they use, so that you can track your computer from Ireland to your house. Handy. However, until you've received a phone call to say Walsh Western are delivering the website doesn't tell you a whole lot, and when you do get that call the surprise is sort of spoilt anyway.The next morning the order confirmation arrived in my inbox. "256Mb" it specified. Uh-oh. Never mind, I thought, according to the details my computer wouldn't be arriving for two weeks (what a wait!) I promptly rang Dell.
Now that I was an actual customer the phone system was much worse. Forget "press one" this time I had to type in strings of order numbers and customer numbers! Argh! Eventually some random person answered. The man at the other end denied all knowledge of the offer and frankly knew nothing other than that which he was clearly reading from a computer screen. Not helpful.
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