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Well i started of by looking through there online website and was very impressed about how you can customize each individual component of the computer very easily using there drop boxes. Not only was the customization complemented by the was it was displayed (in a very help full list) but navigation throughout the website was just as easy. After spending weeks researching what components i wanted all i had to do was make a simple email to inquire about addition items that come with the product. PC SPECIALIST were very helpful in this matter and responded to all my questions fast and to the point. During the production of my computer after i had payed them i received status updates of the build at every stage of the production. Not only by email but also on my mobile phone, this was extremely impressive the amount of communication and feed back that was involved. On there website there was also a very detailed report that was edited during each final stage of production, this had meant i had a full grasp of what exactly was going on. Once the build was complete and handed over to there delivery company i was provided with all the tracking information i needed, the computer came on the next working day which i was very happy with and could not fault.